Abbott Lyon

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
365 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
5 working days
Restocking fee
Not specified

Abbott Lyon offers a one-year return window for most items, though you will need to cover return shipping costs. Items must be unworn and in original packaging, and you can receive either store credit or a refund to your original payment method.

How returns work

To return an item, repackage it with a note containing your order number, name, and address. Email [email protected] to explain why you are returning the order. Print your postage label, affix it to the package, and take it to your local post office. The retailer does not state whether prepaid labels are provided.

Exclusions and restrictions

Advent Calendars and gift packaging are not returnable. Earrings must be unworn and in original packaging, and you are limited to one pair per rolling 12-month period. Personalised items can be exchanged within 30 days for store credit only, with one exchange per item per original order. Damaged or defective items should be reported to customer support, and the retailer may cover UK postage for returns of faulty goods.

Refunds

Refunds are credited to your original payment method or issued as store credit. Processing takes 5 working days. For UK returns, £2.49 is deducted from your refund to cover return shipping. Gift returns are issued as store credit valid for 3 months.

Frequently asked questions

How long do I have to return an item?

You have one year from purchase to return most items. Personalised items and exchanges are limited to 30 days. For gift returns, you have one year from the original purchase date.

Do I need my receipt to return an item?

A receipt is not required. Your order number is helpful for locating your order, but if you do not have it, you can provide other details from your original order. For gift returns, an order number is not required but is helpful.

Do I have to pay for return shipping?

Yes. You cover the cost of return shipping. For UK returns, £2.49 will be deducted from your refund. The retailer does not state the cost or policy for non-UK returns.

In what condition must items be to qualify for return?

Items must be unworn and in original packaging. Earrings are subject to stricter requirements and must be completely unworn and in their original packaging to be eligible.

How will I receive my refund?

You can choose to receive a refund to your original payment method or as store credit. Processing takes 5 working days. Gift returns are issued as store credit valid for 3 months.

Can I exchange a personalised item?

Yes, but only within 30 days of purchase. You are limited to one exchange per personalised item per original order, and the exchange will be issued as store credit only.

What items cannot be returned?

Advent Calendars and gift packaging are not returnable. Earrings that are worn or unpackaged cannot be returned. The retailer does not publish a comprehensive list of non-returnable items beyond these categories.

Step by step

  1. Re-package your items with a note stating order number, name and address.
  2. Email [email protected] explaining why you want to return your order.
  3. Print your postage label and stick it on your package.
  4. Take it to your local post office.

Categories with their own return window

Category Window Note
Personalised items 30 days One exchange per item, per original order. Store credit issued.
Earrings Not specified 1 pair per rolling 12-month period, must be unworn and in original packaging

What you cannot return

  • Advent Calendars , Non-returnable category
  • Gift packaging , Packaging not refundable
  • Earrings (worn or unpackaged) , Must be unworn and in original packaging

Returning without a receipt

Order number helpful but not required; need details from original order to locate it

Exchanges

Personalised items: 30 days, one exchange per item, store credit issued. General: 1 year.

Damaged or defective items

Contact customer support; company may request return of faulty items with UK postage covered

Gift returns

Full year from purchase date. Store credit valid 3 months. No order number required but helpful.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You have a full year from the delivery date to return any non-personalised pieces in your order
Exchange window days Our unique Personalisation Promise allows you to exchange any personalised item within 30 days of receiving your parcel.
Free return shipping For UK returns, £2.49 will be deducted from the refund amount as a return handling fee.
Return shipping fee For UK returns, £2.49 will be deducted from the refund amount as a return handling fee.
Receipt required it's really helpful if you have the original order number, but no worries if not, however we will need some details from the original order
Original packaging required All products must be in their original condition, with all packaging intact.
Refund method we'll get you sorted with a credit for the value of your item
Refund processing days Returns are processed within five working days of our warehouse receiving them.

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.