Wyze offers a 30-day return window for most purchases, with free return shipping included. You can return eligible items by mail through USPS using a prepaid shipping label that Wyze provides.
How returns work
To return an item, you fill out Wyze's returns form with your order code and email account, then select the items you wish to return along with your reason and quantity. After that, you print the shipping label provided by Wyze, pack your product, and drop it off at USPS. For orders placed through Buy with Prime, you also have the option to drop off your return at a carrier location.
Exclusions and restrictions
Wyze does not accept returns on final sale items, refurbished items, service plans, items purchased from third-party retailers, or products that fall outside the 30-day return period. The retailer does not publish a list of specific product categories that are excluded from returns.
Refunds
Once Wyze receives and processes your return, your refund will be issued within up to seven business days. The retailer does not specify the refund method or whether the time frame begins upon receipt or after inspection.
Frequently asked questions
How long do I have to return something to Wyze?
You have 30 days from your purchase to return eligible items. Items returned after this period are not accepted.
Do I have to pay for return shipping?
No. Wyze provides a free prepaid shipping label for all returns. You simply print the label, pack your item, and drop it off at USPS.
Do I need a receipt to return an item?
The retailer states that a receipt is conditionally required, but does not specify when a receipt is needed or what proof of purchase is acceptable as an alternative.
Can I return refurbished items?
No. Refurbished items are not eligible for return through Wyze's return portal.
What if I bought my Wyze product from Amazon or another retailer?
Items purchased from third-party retailers cannot be returned through Wyze's return process. You will need to contact the retailer where you made the purchase.
How long does it take to get my refund after I return an item?
Wyze processes refunds within up to seven business days of receiving your return. The retailer does not specify whether this timeline begins when the package arrives or after the item has been inspected.
Can I return a service plan?
No. Service plans cannot be returned through Wyze's returns portal.