Whistlefish allows returns within 30 days of purchase for most online orders. You must return items in original packaging and arrange the return through their Customer Services team. Return shipping costs are your responsibility.
How returns work
You can return items by mail or courier. To start a return, contact Whistlefish Customer Services to arrange it. Securely wrap your items in the original box and send them by post or courier service. Keep your proof of postage as evidence of return.
Exclusions and restrictions
Whistlefish does not accept returns on bespoke or made-to-order items, in-store purchases, opened or used soaps for hygiene reasons, or sale items under their sold-as-seen policy. International returns have a 28-day window; the retailer notes that international delivery is temporarily paused.
Refunds
Refunds are issued directly back to the original card or account you used to pay. The retailer does not state how long refunds take to appear.
Frequently asked questions
How long do I have to return something to Whistlefish?
You have 30 days from purchase to arrange a return for online orders. International customers have 28 days. You must contact Customer Services to start the return process within this window.
Do I have to pay for return shipping?
Yes. Return shipping costs are paid by you. You can send items back by post or courier service of your choice.
Can I return items to a Whistlefish store?
No. Whistlefish does not accept in-store returns for online orders. All returns must be made by mail or courier.
Do items need to be in original packaging?
Yes. Items must be returned in original packaging. You should also keep your proof of postage as evidence that you sent the return.
What items cannot be returned?
Bespoke or made-to-order items, in-store purchases, opened or used soaps, and sale items cannot be returned. The retailer does not accept returns on these categories.
How will I get my refund?
Refunds are issued directly to the card or account you used to make the purchase. The retailer does not publish the timeframe for refunds to appear.
Do I need a receipt to return an item?
The retailer does not state whether a receipt is required. You should contact Whistlefish Customer Services when arranging your return to confirm what documentation they need.