Vessi

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Yes
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
7-10 business days
Restocking fee
Not specified

Vessi allows returns and exchanges within 30 days of purchase. You must have your receipt and return items in original packaging. Free return shipping is provided for most orders.

How returns work

You can return items by mail or in store. For mail returns, click the Make a Return or Exchange button on the Vessi website, enter your order number and postal code, select the item you wish to return or exchange, and print the shipping label to mail your order. In-store returns are available for purchases made in Vessi stores.

Exclusions and restrictions

Certain items cannot be returned due to sanitary concerns: laces, face masks, and socks. Gift cards are final sale and cannot be returned or exchanged. Items that are worn, stained, altered, or damaged are not returnable. For orders shipped outside North America, you are responsible for return shipping fees and any duties incurred.

Refunds

Refunds are issued to your original payment method within 7 to 10 business days of receipt. If you paid with a Vessi gift card, the refund will be credited back to that gift card as merchandise credit rather than as cash.

Frequently asked questions

How long do I have to return something to Vessi?

You have 30 days from your purchase date to return or exchange items. This applies to both in-store and online orders.

Do I have to pay for return shipping?

No. Vessi provides a free return shipping label that you can print and use to mail your order back.

Do I need my receipt to return an item?

Yes. Your receipt is required to process a return or exchange.

Can I return items purchased online in a Vessi store?

Yes. Items purchased online can be returned in a Vessi store location.

Why are socks, laces, and face masks not returnable?

Vessi does not accept returns of these items due to sanitary concerns.

Can I return damaged or defective items?

Damaged items are not accepted for return. However, damaged or defective items are still covered under Vessi's warranty policy.

How long does it take to receive my refund?

Refunds are processed within 7 to 10 business days after your return is received. The refund goes back to your original payment method.

How you can return an item

  • By mail , print label, mail order
  • In store , for in-store purchases only

Step by step

  1. Click the Make a Return or Exchange button.
  2. Enter your order number and postal code.
  3. Select the item you want to return or exchange.
  4. Print the shipping return label and mail your order.

Categories with their own return window

Category Window Note
orders outside North America 30 days customer responsible for shipping fees and duties

What you cannot return

  • laces , sanitary issues
  • face masks , sanitary issues
  • socks , sanitary issues
  • gift cards , final sale
  • worn/stained/altered/damaged items , condition

How your refund comes back

You paid with Refund comes back as
original payment method refund to original method
gift card merchandise credit on gift card

Damaged or defective items

damaged items not accepted; still covered under warranty policy

Gift returns

gift cards non-refundable/non-exchangeable; items purchased with gift cards refunded as store credit

Warranty

final sale items still covered under warranty policy

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Return it within 30 days, unworn and in original packaging.
Exchange window days We're happy to accept returns within 30 days from the delivery date.
Free return shipping Shipping's on us!
Receipt required accompanied by proof of purchase
Original packaging required unworn and in original packaging
Refund method we'll send your exchange or refund back to your original payment
Refund processing days Allow 7-10 business days to process.
In store return for online Unworn shoe purchases made on ca.vessi.com can be returned or exchanged in store within 30 days.

Return policies for similar stores

Store Return window
Allbirds return policy 30 days
Clarks return policy 28 days
Crocs return policy 30 days
Shoe Carnival return policy 60 days
Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.