UntilGone.com allows returns within 30 days of purchase by mail. Most returns are subject to a 15 percent restocking fee, and you must pay return shipping for change-of-mind returns, though the seller covers shipping for defective or damaged items.
How returns work
Returns are processed by mail only. You must contact UntilGone.com support and request an RMA number before shipping anything back. When you contact support, include a description of the issue and photos. Once your RMA is approved, you have 14 days to mail the item with the RMA number clearly marked.
Exclusions and restrictions
UntilGone.com does not accept returns on personal care products, items marked "Yours to Keep!" or "All Sales Final" on the product page, digital activation codes or license keys after they are activated, used items, items with opened or torn packaging, or items with smoke smell. Items must be unopened and in resalable condition to qualify for return.
Refunds
The retailer does not state how refunds are processed or the timeline for money to be returned to your account after an item is received.
Frequently asked questions
Can I return computers, laptops, tablets, or phones?
Yes, these items have the same 30 day return window as other products. However, you must reset the device to factory settings before returning it.
Do I have to pay for return shipping?
If you are returning an item because you changed your mind, you pay for return shipping. If the item is defective or damaged, UntilGone.com covers the return shipping cost.
What is the restocking fee?
UntilGone.com charges a 15 percent restocking fee on returns. This fee is applied in addition to any return shipping costs you may owe.
Do I need the original packaging?
Yes, items must be in their original packaging to be returnable. Opened or torn packaging makes an item ineligible for return.
How long do I have to return something?
You have 30 days from purchase to initiate a return by requesting an RMA number. Once your RMA is approved, you must mail the item within 14 days.
Can I return personal care products?
No, personal care products are not returnable due to the nature of the product category.
What happens if an item has a smell or is visibly damaged?
Items with smoke smell or other damage that affects resale condition are not returnable. Items must be in resalable condition and unopened to qualify for return.