Timex

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Not specified
Receipt required
Not specified
In store return for online orders
No
Refund processing time
Not specified
Restocking fee
Not specified

Timex offers a 30-day return window for unworn watches purchased in the United States. Returns must be shipped by mail in original packaging with all included materials.

How returns work

You return watches to Timex by mail. You should initiate your return online or by email (for international orders, contact by email). Pack the watch in its original box with all original packing material, manuals, and other included materials. Timex recommends that you insure your return shipment for protection during transit.

Exclusions and restrictions

Timex does not accept returns on worn or used watches that show signs of use, modified watches, or returns submitted after 30 days. Items outside the return window or showing wear may be subject to Timex's standard Warranty Policy instead. Exchanges are not offered; only returns for refund are available.

Refunds

Refunds are issued as a credit to your original credit card. The policy does not specify the timing of refund processing.

Frequently asked questions

How long do I have to return a Timex watch?

You have 30 days from purchase to initiate your return. Items returned after this window will not be accepted for refund.

Can I return my watch to a Timex store if I bought it online?

No. Timex does not accept in-store returns for online orders. You must return items by mail.

What condition must my watch be in to qualify for return?

Your watch must be unworn and unused, showing no signs of wear. It must also be unmodified. The watch should be in its original box with all original packing material, manuals, and included materials.

Do I need to insure my return shipment?

Timex recommends that you insure your return shipment for protection. Insurance is not stated to be required, but it is advised.

How will I receive my refund?

Refunds are issued as a credit to the original credit card you used for purchase.

Does Timex offer exchanges?

No. Timex does not offer exchanges. You may only return items for a refund.

What happens if my watch shows wear but is within 30 days?

Timex will not refund worn or used watches, even within the 30-day window. Such items may be eligible for repair or service under Timex's standard Warranty Policy.

How you can return an item

  • By mail , Customer initiates return online or by email for international orders

Step by step

  1. Return the watch in original box with all original packing material, manuals, and materials.
  2. Insure your return shipment for protection.

What you cannot return

  • worn or used watches , show signs of use
  • modified watches , have been modified
  • returns after 30 days , outside return window

How your refund comes back

You paid with Refund comes back as
credit card credit to original card

Exchanges

Exchanges are not offered; only returns and refunds.

Warranty

Items outside 30-day return window or showing wear are subject to standard Warranty Policy.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you have 30 days from the date of purchase to return the item
Original packaging required Please return the watch in the original box with all original packing material, manuals, and any other materials that came with the watch.
Refund method The original purchase price, less shipping, will be credited to the card used to make the purchase.
In store return for online We accept returns for timex.com sales only. Purchases made from local stores or other websites must be returned to the original point of purchase.

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.