Quill.com allows most items to be returned within 30 days of purchase for a full refund, exchange, or store credit. Return shipping is free when you start your return online, and you do not need your receipt.
How returns work
You can return items by mail with a free prepaid shipping label, start a return online through your My Account section, or contact customer service by phone (though phone returns require you to pay shipping). To initiate an online return, click My Account, select Start a Return, locate your order, choose the items and quantity, and download the prepaid label from the confirmation email.
Exclusions and restrictions
Some items cannot be returned or are subject to different rules. Face masks are not returnable unless defective. Temperature kiosks are final sale. Downloadable software and select healthcare supplies cannot be returned or refunded. Technology and computers have a shorter 14-day window, with computers requiring original packaging. Original manufacturer ink and toner must be unopened and unexpired. Boxed software must be unopened, though defective items can be exchanged. Furniture and vending equipment require complete original packaging.
Refunds
Quill.com credits your original payment method with a full refund, replacement, or store credit. The retailer does not publish a specific timeline for when refunds appear in your account.
Frequently asked questions
Do I need my receipt to return something to Quill.com?
No receipt is required. If you do not have your receipt, Quill.com can help you locate your order using your 13-month purchase history. Contact customer service for assistance finding your order information.
How long do I have to return items to Quill.com?
The standard return window is 30 days. However, some categories have shorter windows: technology and business machines have 14 days, and computers and laptops also have 14 days (with original packaging required). Original manufacturer ink and toner must be unopened and unexpired within the 30-day window.
Is return shipping free at Quill.com?
Yes, return shipping is free when you start your return online and use the prepaid shipping label provided in your confirmation email. If you return by phone, you will need to pay for return shipping yourself.
Can I exchange an item instead of returning it for a refund?
Yes, you can request an exchange for the same item or a different item within the 30-day return window. Select the exchange option when you start your return online.
Are face masks returnable at Quill.com?
Face masks are generally not returnable or refundable. The only exception is if the mask is defective, in which case it can be returned within 30 days.
What is Quill.com's warranty on its own brand products?
Quill Brand and its family of brands (Brighton Professional, Medical Arts Press, Java Roast, and Snack Jar) are covered by a lifetime warranty against manufacturing defects, regardless of how long ago you purchased the item.
Do I need original packaging to return my item?
Original packaging is required for certain items: computers and laptops, furniture, and vending equipment all need complete original packaging. For most other items, packaging is not specified as a requirement, though some categories like unopened boxed software have their own restrictions.