1ink.com

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

1ink.com allows returns within 90 days for most items and exchanges within 180 days for defective cartridges. Returns must be shipped to the retailer's warehouse in Woodland Hills, California, and you are responsible for return shipping costs unless otherwise stated in your return authorization.

How returns work

To return an item, you must email the 1ink.com support team to receive a return merchandise authorization (RMA) number and return instructions. Include a copy of your invoice or a sheet with your RMA number when you ship. Indicate your preferred resolution: refund, replacement, or store credit. Ship your package to the designated address with tracking.

Exclusions and restrictions

1ink.com does not accept returns of non-1ink branded cartridges, opened cartridges that are not defective, or cartridges below 70 percent full. Non-defective cartridges, wrong orders, and unopened cartridges purchased when your printer broke are returnable only within 30 days and only if unopened, and these returns incur a 20 percent restocking fee. The retailer does not cover cartridge issues caused by printer firmware updates affecting compatibility.

Refunds

Refunds are issued to your original payment method and are processed 3 to 5 business days after the retailer inspects your return. Store credit is also available as an alternative option.

Frequently asked questions

How long do I have to return an item?

You have 90 days to return most items for a refund. Exchanges for defective cartridges are available for up to 180 days. Non-defective cartridges and wrong orders have a shorter window of 30 days, and must be unopened.

Do I need my receipt to return something?

You should include a copy of your invoice with your return. If you do not have the invoice, a sheet with your RMA number is acceptable as a substitute.

Who pays for return shipping?

You are responsible for return shipping costs. 1ink.com does not provide prepaid return labels.

Can I return opened cartridges?

Opened cartridges cannot be returned unless they are defective. Non-defective cartridges must be sealed and unopened to be eligible for return, and cartridges must be at least 70 percent full.

What happens if a cartridge is defective?

Defective cartridges are eligible for a refund within 90 days or a replacement or store credit up to 180 days. The retailer will inspect the cartridge for ink level and functionality. Exchanges for defective items are available immediately for most cartridges, though some may require inspection first.

What is the restocking fee for unopened returns?

Unopened non-defective cartridges, wrong orders, and unopened cartridges purchased when your printer broke are subject to a 20 percent restocking fee when returned within 30 days.

Can I return cartridges from other manufacturers?

No. 1ink.com does not accept returns of cartridges not manufactured by 1ink.

How you can return an item

  • By mail , Ship to 1ink warehouse address in Woodland Hills, CA

Step by step

  1. Email support team to receive RMA and return instructions.
  2. Include copy of invoice or sheet with RMA number.
  3. Indicate preferred option: Refund, Replacement, or Store Credit.
  4. Ship package to designated address with tracking number.

Categories with their own return window

Category Window Note
Non-defective cartridges 30 days Unopened only; store credit or refund with 20% restocking fee
Ordered wrong products 30 days Unopened only; store credit or refund with 20% restocking fee
Unopened cartridges when printer broke 90 days Unopened only; store credit or refund with 20% restocking fee

What you cannot return

  • Non-1ink cartridges , Not manufactured by 1ink
  • Opened cartridges (non-defective) , Must be sealed and unopened
  • Cartridges below 70% full , Must be at least 70% full
  • Returns past 180 days , Outside warranty period

Returning without a receipt

RMA number sheet acceptable as substitute for invoice

Exchanges

Exchanges available as replacements for defective items; immediate for most cartridges, some require inspection first.

Damaged or defective items

Defective cartridges inspected for ink level and functionality; eligible for refund within 90 days, replacement or store credit up to 180 days.

Warranty

180-day warranty covering defective cartridges; does not cover issues from printer firmware updates affecting compatibility.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Returns within 90 days: eligible for a refund, replacement, or store credit.
Exchange window days Warranty period: 180 days from purchase.
Free return shipping The only exception is if there is an error on our part in sending a package, in which case we will provide a return label and cover the shipping costs.
Return shipping fee Customer's responsibility: shipping costs; no return labels provided.
Receipt required A copy of your invoice, or a sheet with your RMA number if the invoice is missing.
Original packaging required must be sealed, unopened, in original packaging with no box damage.
Refund method Refunds processed 3-5 business days post-inspection.

Return policies for similar stores

Store Return window
Quill.com return policy 30 days
Staples return policy 365 days
123inkjets return policy Not specified
4inkjets return policy 15 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.