123inkjets requires you to contact customer service to start a return by mail. You pay for return shipping unless the retailer provides a prepaid label for non-refund returns. Refunds are issued within 7 to 15 business days after the warehouse receives your item.
How returns work
To return an item, you must contact 123inkjets customer service to initiate the return or arrange a replacement. After approval, you ship the item back at your own expense, unless a prepaid shipping label is provided for non-refund returns. The retailer does not publish other return methods such as in-store returns.
Exclusions and restrictions
Opened incorrectly ordered products cannot be returned because they cannot be resold once opened. Products not in sellable condition are sent to a recycling center and are not refundable. Shipping charges are not refundable except in cases of packing errors. OEM (Original Equipment Manufacturer) and genuine brand products have a 30-day return window, with full refunds for unopened or defective items within 15 days and store credit for returns between days 16 and 30.
Refunds
Refunds are issued to your original payment method within 7 to 15 business days after the warehouse receives your return. After one year, compatible products are refunded as store credit instead of to the original payment method.
Frequently asked questions
Do I have to pay for return shipping?
Yes, you pay for return shipping when sending items back for a refund. The only exception is when 123inkjets provides a prepaid shipping label, which is offered for non-refund returns only.
How long does it take to get my refund?
Refunds are processed within 7 to 15 business days after the warehouse receives your returned item. The timeframe begins when the retailer confirms receipt, not when you ship the package.
Can I return an opened product?
If you opened an incorrectly ordered product, it cannot be returned because it cannot be resold once opened. Products must be in sellable condition to be eligible for return.
What payment method will my refund use?
Your refund is issued to the original payment method you used to purchase the item. If your return is processed after one year and the product is compatible, you will receive store credit instead.
Are shipping charges refundable?
Shipping charges are not refundable except when the retailer made a packing error. In all other cases, you will not recover the original shipping cost.
Do OEM or brand name products have a different return policy?
Yes. OEM and genuine brand products have a 30-day return window. Unopened or defective items receive a full refund within 15 days. Returns between days 16 and 30 receive store credit instead of a refund.
What happens if a product is damaged or not in sellable condition?
Products not in sellable condition are sent to a recycling center and are not refundable. You should contact customer service to report damage or condition issues.