The GLD Shop

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
14 days
Free return shipping
Yes
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
7–10 business days
Restocking fee
Not specified

The GLD Shop allows returns and exchanges within 14 days of purchase. You must use the Return Portal to initiate the process, and the retailer provides a prepaid return label once your request is approved.

How returns work

You start your return or exchange by visiting The GLD Shop's Return Portal and entering your order number and email address from checkout. After your request is approved, you receive a prepaid return label. You then send your item back using that label and the provided instructions.

Exclusions and restrictions

The following items are not eligible for return or exchange: custom items, final sale products (Moissanite, Solid Gold, Platinum, and Hollow Gold), licensed league pieces (NFL, NBA, NCAA), and items showing signs of wear or damage. The retailer does not publish additional exclusions beyond these categories.

Refunds

Refunds are issued to your original payment method. Once The GLD Shop receives and verifies your returned item, the refund processes within 7 to 10 business days.

Frequently asked questions

How long do I have to return something to The GLD Shop?

You have 14 days from purchase to return or exchange an item. You must start the process using The GLD Shop's Return Portal within this window.

Do I have to pay for return shipping?

No. The GLD Shop provides a prepaid return label once your return request is approved, so return shipping is free.

What condition must my item be in to return it?

Your item must be in original packaging and must not show signs of wear or damage. Items that have been worn or damaged will not be accepted.

Do I need my receipt to return an item?

A receipt may be required depending on your situation. The retailer's policy specifies that receipt requirements are conditional, but does not detail the specific conditions.

Can I exchange an item instead of returning it for a refund?

Yes. You can choose exchange when starting your return in the Return Portal. Exchanges are processed upon receipt and verification of your item. You may make a maximum of 2 exchanges per order.

When will I get my refund after I send my item back?

After The GLD Shop receives and verifies your returned item, the refund is issued to your original payment method within 7 to 10 business days.

Are moissanite and solid gold items returnable?

No. Moissanite, Solid Gold, Platinum, and Hollow Gold are marked as final sale products and are not eligible for return or exchange.

How you can return an item

  • By mail , prepaid return label provided after approval

Step by step

  1. Visit the Return Portal to start your return or exchange.
  2. Provide your order number and email address used at checkout.
  3. Receive a prepaid return label once your request is approved.
  4. Send your item back using the provided label and instructions.

What you cannot return

  • Custom items , not eligible for return or exchange
  • Final sale products (Moissanite, Solid Gold, Platinum, Hollow Gold) , not eligible for return or exchange
  • Licensed league pieces (NFL, NBA, NCAA) , not eligible for return or exchange
  • Worn or damaged items , showing signs of wear or damage will not be accepted

How your refund comes back

You paid with Refund comes back as
original payment method original payment method

Exchanges

Choose exchange when starting return. Processed upon receipt and verification. Maximum 2 exchanges per order.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you can return it within 14 days of delivery for a refund, exchange, or store credit
Exchange window days Returns must be initiated within 14 days of receiving your order
Free return shipping Once your request is approved, you'll receive a prepaid return label and instructions for sending your item back
Receipt required You'll need your order number and the email address used at checkout
Original packaging required Item must be unworn, in original packaging, and include all accessories (gift boxes, certificates, etc.)
Refund method Refunds are issued to your original payment method once your return is received and inspected
Refund processing days Please allow up to 7–10 business days for your refund to appear, depending on your bank or card provider

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.