Tecovas

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Not specified
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
at least 14 days from receipt
Restocking fee
Not specified

Tecovas allows returns within 30 days of purchase. You can return items by mail using a prepaid shipping label or at any Tecovas retail location. Refunds go back to your original form of payment within at least 14 days of the retailer receiving your return.

How returns work

You have two options to return items to Tecovas. You can return by mail by visiting tecovas.com/returns, following the prompts, and using the prepaid shipping label provided. Alternatively, you can visit a Tecovas retail location in person to process your return.

Exclusions and restrictions

Tecovas does not accept returns on gift cards, items purchased from outlet stores or warehouse sales, or customized items (which may not be eligible for returns or exchanges). Shop Pay Installment purchases cannot be exchanged; you must return the item and repurchase it. Shipping fees are nonrefundable unless the item arrived incorrect or damaged.

Refunds

Refunds are issued to your original form of payment. Allow at least 14 days from the date Tecovas receives your return for the retailer to process and inspect your package before your refund is issued.

Frequently asked questions

How long do I have to return something to Tecovas?

You have 30 days from purchase to return your item. This window applies to both returns and exchanges.

Do I have to pay to ship my return?

No. When you start your return at tecovas.com/returns, you receive a prepaid shipping label. If you received a prepaid label with your original order, you can use that instead. Shipping fees are nonrefundable unless your item arrived incorrect or damaged.

Do I need a receipt to return items?

The retailer does not state whether a receipt is required for returns. Contact Tecovas directly if you are unsure about your specific situation.

Can I return online orders at a Tecovas store?

Yes. You can return items purchased online at any Tecovas retail location.

Do items need to be in original packaging?

Yes. Items must be in original packaging to be eligible for return.

What if I ordered from Hawaii or Alaska?

Return shipping fees are calculated for returns from Hawaii and Alaska. The retailer does not publish the specific amounts.

Can I return customized items?

Customized items may not be eligible for returns or exchanges. Tecovas does not provide further details on this restriction.

How you can return an item

  • By mail , Use prepaid shipping label from tecovas.com/returns or prepaid label provided
  • In store , Visit a Tecovas retail location near you

Step by step

  1. Head to tecovas.com/returns and follow the prompts.
  2. Mail your package back to Tecovas.
  3. Allow at least 14 days for processing and inspection.

What you cannot return

  • gift cards , explicitly excluded from returns
  • items from outlet stores and warehouse sales , explicitly excluded from returns
  • customized items , may not be eligible for returns or exchanges
  • Shop Pay Installment purchases for exchange , not eligible for exchange; must return and repurchase

How your refund comes back

You paid with Refund comes back as
original form of payment refund to original payment method

Damaged or defective items

Shipping fees nonrefundable unless item received incorrect or damaged

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days within 30 days of receipt
Exchange window days within 30 days of receipt
Return shipping fee Return fees will be calculated when you initiate your return at tecovas.com/returns
Receipt required Returned products must be accompanied by the original tags.
Original packaging required Returned products must be shipped to Tecovas in their original packaging.
Refund method Tecovas will either provide you a refund back to your original form of payment
Refund processing days Please allow at least 14 days from the date Tecovas receives your return to process your return or exchange
In store return for online Looking to return or exchange in person? Feel free to visit one of our Retail Locations near you.

Return policies for similar stores

Store Return window
Allbirds return policy 30 days
Clarks return policy 28 days
Crocs return policy 30 days
Shoe Carnival return policy 60 days
Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.