Superjeweler allows you to return most items within 60 days of purchase for a refund or exchange. You must return items in their original packaging and cover the cost of return shipping. The retailer offers a lifetime guarantee on all products.
How returns work
You can return items by mail to Superjeweler's Returns address in New York. Place the item in its original packaging with the original packing slip, include all pieces (both rings in a set, both earrings in a pair, and so on), and enclose a note with your order number and the reason for return, whether that is exchange, repair, or refund request.
Exclusions and restrictions
Personalized, custom, and engraved items are not returnable. For defective or damaged products, you should contact customer service to arrange a refund or exchange rather than mailing the item directly.
Refunds
Refunds are processed within at least 5 days of the retailer receiving your return. You are responsible for paying return shipping costs. The retailer does not specify the refund method (original payment account or other form).
Frequently asked questions
How long do I have to return items to Superjeweler?
You have 60 days from purchase to return items for a refund or exchange. This applies to eligible products only.
Do I have to pay for return shipping?
Yes. Return shipping is not free, and you are responsible for paying the shipping cost to send your return to Superjeweler.
What condition must items be in for return?
Items must be in their original packaging. If you are returning a set, you must include all pieces (both rings, both earrings, etc.).
Can I return personalized or custom items?
No. Personalized, custom, and engraved items are not returnable.
How quickly will I receive my refund?
Refunds are processed within at least 5 days of Superjeweler receiving your return. The retailer does not state the exact method by which the refund is issued.
What should I do if my item arrives damaged or defective?
Contact Superjeweler's customer service to arrange a refund or exchange. Do not mail damaged or defective items without contacting the retailer first.
Does Superjeweler offer any guarantee?
Yes. The retailer offers a lifetime guarantee on all products.