Striderite

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
35 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
No
Refund processing time
Not specified
Restocking fee
Not specified

Striderite allows returns within 35 days of shipment for most merchandise. Items must be in original unworn condition and in original packaging. Returns are sent by mail using a provided First Class shipping label.

How returns work

To return an item, you locate your order on the Striderite website to initiate the return. You then send the merchandise back by mail using the First Class shipping label Striderite provides. The retailer does not accept in-store returns for online orders.

Exclusions and restrictions

Final sale items cannot be returned, including footwear and select merchandise priced under $20. Worn or damaged merchandise is also non-returnable. Gift cards are final sale and cannot be returned. For items shipped in error, you should contact customer service rather than initiating a standard return.

Refunds

Refunds are issued to your original payment method. If you paid with a gift card, the refund value returns to the original payment method or methods you used. The cost of return shipping is not refunded, though Striderite provides the First Class label at no charge to you.

Frequently asked questions

How long do I have to return something?

You have 35 days from the shipment date to return eligible merchandise. The item must be unworn and in original packaging.

Do I have to pay for return shipping?

Striderite provides a First Class shipping label for returns at no cost to you. However, the cost of return shipping is not refunded when your return is processed.

Can I return items to a Striderite store?

No. Striderite does not accept in-store returns for items ordered online. All returns must be sent by mail.

What condition must items be in to return them?

Items must be in original unworn condition and in original packaging. Worn or damaged merchandise cannot be returned.

Are shoes returnable?

Footwear is classified as final sale and cannot be returned. Some other merchandise priced under $20 is also final sale only.

How will I get my refund?

Your refund is issued to your original payment method. If you purchased with a gift card, the value is returned to your original payment method or methods used.

Can I exchange an item instead of returning it?

Striderite does not offer exchanges. If you want a different item, you must return the original merchandise and place a new order.

How you can return an item

  • By mail , First Class shipping label provided

Step by step

  1. Find your order on the website to initiate a return.
  2. Ensure merchandise is in original unworn condition.
  3. Return merchandise within 35 days of shipment date.

What you cannot return

  • Final Sale items , Policy excludes final sale merchandise
  • Worn or damaged merchandise , Must be in original unworn condition
  • Footwear and select merchandise under $20 , Classified as final sale
  • Gift Cards , Final sale items only usable on site

How your refund comes back

You paid with Refund comes back as
Gift card payment Value returned to original payment method(s)

Returning without a receipt

Order must be located in system; no explicit no-receipt policy stated

Exchanges

Exchanges not offered; customer must return item and place new order

Damaged or defective items

For wrong items shipped, contact customer service to resolve

Gift returns

For gift card purchases, refund returned to original payment method(s) used

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days refund the original purchase price of new, non-worn merchandise returned within 35 days of the shipment date
Free return shipping The First Class shipping label provided is correct
Return shipping fee Shipping fees are not eligible for refund
Receipt required To initiate a return, please find your order here
Original packaging required Merchandise must be returned in its original unworn condition
Refund method a credit will be automatically issued to the original method of payment used to purchase the item(s)
In store return for online Merchandise purchased at a non-Stride Rite retail location should be returned or exchanged where the original purchase was made

Return policies for similar stores

Store Return window
Allbirds return policy 30 days
Clarks return policy 28 days
Crocs return policy 30 days
Shoe Carnival return policy 60 days
Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.