Steven Madden allows you to return most items within 30 days of purchase. Returns by mail cost $6.95 per order, and you can also return items in person at participating Steven Madden stores in the United States.
How returns work
You can return items either in store at Steven Madden locations (excluding Colorado, Utah, and Savannah, Georgia) or by mail through FedEx Office. To start any return, visit the Returns Center to obtain a return authorization and generate a QR code or return label. For in-store returns, merchandise must be unworn with original tags attached. For mail returns, pack the item in its original packaging and drop it off at FedEx Office. You must ship your return within 7 days of QR code issuance to avoid refund delays.
Exclusions and restrictions
The following items are final sale and cannot be returned: clearance items, masks, mask filters, and earrings. Gift cards and e-gift cards cannot be returned or refunded. Items purchased from other retailers must be returned to the originating retailer, not to Steven Madden. Items showing normal wear and tear do not qualify for return, though manufacturer defects are guaranteed.
Refunds
Refunds are issued to your original payment method or as store credit. If you return an item in store, you may choose between a refund to your original payment method or store credit. The retailer does not publish a specific timeframe for when refunds will appear in your account.
Frequently asked questions
Do I need a receipt to return something?
A receipt is not always required. If you do not have one, you can provide your order number or email confirmation instead.
How long do I have to return an item?
You have 30 days from purchase to return most items. If you are returning by mail, you must ship your return within 7 days of receiving your QR code or return label to avoid delays to your refund.
Can I return something I bought online to a store?
Yes, you can return online purchases in person at Steven Madden stores in the United States, with the exception of locations in Colorado, Utah, and Savannah, Georgia. The merchandise must be unworn with original tags attached.
What is the cost to return by mail?
Mail returns cost $6.95 per order. You can drop off your return at any FedEx Office location using your QR code or return label.
Can I exchange an item for a different size or color?
For a size exchange, you can exchange online through the Returns Center; the new size will ship once your original item is returned. For a style or color exchange, place a new order and call customer service for a return authorization with a prepaid label.
What if my item arrived damaged or defective?
Contact customer service to report damage or defects. Manufacturer defects are guaranteed, but items showing normal wear and tear are not eligible for return.
Can I return a gift card?
No. Gift cards and e-gift cards cannot be returned or refunded.