Sperry allows returns within 60 days of purchase, with free returns at physical store locations and a $6.95 fee for mail or carrier drop-off returns. Items must be in original packaging to qualify for return.
How returns work
You can return items in three ways: free returns at Sperry store locations, by mail with a $6.95 fee per order, or at a Happy Returns carrier drop-off location with the same $6.95 fee. To start a return, visit the Sperry website and enter your order number and zip code, select the items you wish to return, choose your drop-off method, and submit to receive a QR code via email.
Exclusions and restrictions
Socks, shoelaces, and shoe care products are not returnable for hygiene reasons. Items marked as final sale cannot be returned. Products purchased from other retailers must be returned to the retailer where you bought them. Online purchases cannot be exchanged online, though in-store exchanges may be available.
Refunds
Refunds are issued to your original method of payment. The policy does not state how long refunds take to appear in your account.
Frequently asked questions
Can I return an online order to a Sperry store?
Yes. In-store returns of online orders are free, whereas mail or carrier drop-off returns cost $6.95 per order.
Do I need a receipt to return items?
A receipt is required to process a return. If you do not have the original receipt, a gift receipt is acceptable as an alternative proof of purchase.
What if my shoes are defective?
Sperry covers defective footwear under a 12-month warranty. Covered defects include sole separation, stitching coming undone, leather bunching or discoloration, and toe or sole detachment. Submit a warranty claim with photos and proof of purchase.
Can I exchange items I ordered online?
No. Online purchases cannot be exchanged online. You would need to process a return and place a new order instead.
What items cannot be returned?
Socks, shoelaces, and shoe care products are not returnable due to hygiene concerns. Items marked as final sale and products originally purchased from other retailers are also non-returnable.
How long do I have to return something?
You have 60 days from the date of purchase to return most items. This window also applies to exchanges.
Do items need to be in original packaging?
Yes. Items must be in original packaging to be eligible for return.