Soak&Sleep offers a 365-day return window for most products, giving you a full year to decide if your purchase is right for you. Mattresses have a separate 100-night trial period that requires a 30-night minimum sleep period before you can return. Returns must be in original packaging and unused.
How returns work
You can return items by mail using Soak&Sleep's free DPD returns service, available for UK Mainland addresses. To initiate a return, write your order number and return reason on paper, place it inside the parcel along with the item in secure packaging, and use the free DPD returns service online to arrange pickup. No receipt is required.
Exclusions and restrictions
Items showing signs of use or washing cannot be returned for hygiene reasons. Mattresses cannot be returned if they lack a mattress protector or show marks or misuse. Bespoke and made-to-order products are non-returnable unless faulty. Wholesale and business orders have a shorter 14-day return window from receipt. The retailer does not publish a comprehensive list of excluded product categories beyond these specified items.
Refunds
Refunds are processed within 14 working days of the retailer receiving your return. Return shipping is free for UK Mainland addresses, though a cost applies for returns from Northern Ireland.
Frequently asked questions
How long do I have to return something to Soak&Sleep?
Most products have a 365-day return window from purchase. Mattresses have a different policy: you can return them within 100 nights, but you must have slept on the mattress for at least 30 nights before initiating a return. Wholesale and business orders must be returned within 14 days of receipt.
Is return shipping free?
Return shipping is free for UK Mainland addresses through Soak&Sleep's free DPD returns service. If you are returning from Northern Ireland, a cost applies to your return.
Do I need to keep the original packaging?
Yes. Items must be returned in original packaging, and items without original packaging cannot be returned for hygiene reasons. You should wrap the item securely in suitable shipping packaging before sending it.
Do I need a receipt to return an item?
No. A receipt is not required to process a return. You do need to include your order number and return reason written on paper inside the parcel.
Can I return a mattress?
Mattresses can be returned within a 100-night trial period, provided you have slept on the mattress for at least 30 nights. The mattress must have a mattress protector in place and cannot show marks or signs of misuse. Mattresses without a protector or that are marked or misused are not returnable.
How long does it take to get my refund?
Refunds are processed within 14 working days of Soak&Sleep receiving your return.
Can I exchange an item instead of getting a refund?
Soak&Sleep does not offer direct exchanges. Instead, you return a non-faulty item for a refund, and once you receive the refund, you can place a new order for a replacement product.