Skagen allows returns within 90 days of purchase. You can return items by mail through FedEx or in person at a Skagen store, and you will need to initiate your return online before sending the item back.
How returns work
You have two options for returning items. For mail returns, you enter your order information online, select the items you wish to return, choose a reason for each item, download and print your return shipping label, and bring your package to a FedEx store or drop box with the completed return detail page inside. Alternatively, you can return orders placed on Skagen.com directly at any physical Skagen store.
Exclusions and restrictions
Engraved or embossed items are final sale and cannot be returned. If an engraved or embossed item arrives damaged or defective, you should contact customer service with your order number and a photo rather than use the standard return process.
Refunds
Skagen's published policy does not specify how refunds are processed or when you can expect money to be returned to your account.
Frequently asked questions
How long do I have to return something to Skagen?
You have 90 days from the date of purchase to return your item.
Can I return my online order at a Skagen store?
Yes. Orders placed on Skagen.com can be returned at any physical Skagen store.
Do I need a receipt to return an item?
A receipt is required conditionally for returns. The retailer does not state when it is required or when it may be waived.
What items cannot be returned?
Engraved or embossed items are considered final sale and cannot be returned under the standard return policy.
What should I do if my engraved item arrives damaged?
Contact Skagen customer service with your order number and a photo of the damage. Do not use the standard return process for damaged or defective engraved items.
How do I get a return shipping label?
Log in to your account, enter your order information, select the items you wish to return, choose a reason for each item, and download your return label. Print it out and use it to send your package back via FedEx.
Where can I drop off my return package?
You can bring your package to any FedEx store or FedEx drop box. Be sure to include the completed return detail page inside your package.