Shop LC allows returns within 30 days of purchase. Items must be in original packaging, and you will need to use a prepaid shipping label or arrange your own carrier. Return shipping fees are deducted from your refund.
How returns work
You can return items by mail using either the prepaid shipping label included with your order (with the fee deducted from your refund) or by arranging your own carrier shipment (with you responsible for tracking). To process a return, complete the Return Instructions Form that came with your original order, place the items and form in a protective envelope sealed with packing tape, secure the shipping label to the outside of the package over any existing labels, keep a copy of your tracking number, and ship within 30 days.
Exclusions and restrictions
Shop LC does not accept returns on personalized or altered items, hygiene products with broken seals, toiletries, intimates, beauty products, or broken glass items. These restrictions are based on public health and safety policies and employee safety. However, defective or damaged items from Auction and Clearance categories are accepted as normal returns despite their final sale status.
Refunds
Refunds are issued to your original payment method (credit or debit card) or as store credit for a future purchase. Processing takes 14 days in the United States and 42 days in Canada. The return shipping fee is deducted from your refund amount.
Frequently asked questions
How long do I have to return items to Shop LC?
You have 30 days from purchase to return items to Shop LC. You must ship your return within this 30-day window.
Do I have to pay for return shipping?
Return shipping is not free. If you use the prepaid shipping label included with your order, the fee will be deducted from your refund. If you arrange your own carrier, you pay the shipping cost directly and are responsible for tracking.
Do I need my receipt or order confirmation to return items?
The retailer does not state whether a receipt is required. You should complete the Return Instructions Form included with your original order, which likely contains the necessary information.
Can I return beauty products, toiletries, or clothing with body contact?
No. Shop LC does not accept returns on toiletries, intimates, or beauty products due to public health and safety policies. These items cannot be returned even if unused.
How long does it take to receive my refund?
Refunds are processed within 14 days in the United States. In Canada, processing takes 42 days. Your money will be returned to your original payment method or issued as store credit.
Do items need to be in original packaging?
Yes. Items must be in original packaging to qualify for return. Place the items and your completed Return Instructions Form in a protective envelope sealed with packing tape before shipping.
Does Shop LC offer exchanges?
Shop LC does not offer exchanges. If an item is defective or damaged, the retailer will replace it with the exact same item or issue a refund instead.