Shoes For Crews allows you to return footwear within 30 days of purchase. You can exchange items free of charge within the same window, and the retailer offers a Fast Lane Exchange option that ships your replacement before your original pair needs to return.
How returns work
To return an item, you must complete the E-Z Return Form on the Shoes For Crews website and download your return shipping label. Returns are handled by mail only.
Exclusions and restrictions
Shoes For Crews states that the 30-day return and exchange guarantee applies to footwear items only. The retailer does not publish a list of excluded product categories or other restrictions beyond this footwear limitation.
Refunds
Shoes For Crews does not state how refunds are processed or when money is credited to your account. Return shipping costs $6.95, though the retailer notes that free return shipping is available conditionally but does not specify the conditions.
Frequently asked questions
How long do I have to return shoes to Shoes For Crews?
You have 30 days from purchase to return footwear. This 30-day window also applies if you wish to exchange your shoes instead.
Do I have to pay for return shipping?
Return shipping costs $6.95. Shoes For Crews indicates that free return shipping is available under certain conditions, but the retailer does not specify what those conditions are.
What is the Fast Lane Exchange?
Fast Lane Exchange is a free exchange option within 30 days that ships your new pair of shoes before your original pair returns to the retailer. This way you do not have a gap in having footwear available.
What items can I return?
Shoes For Crews states that the 30-day return guarantee applies to footwear items only. The retailer does not specify whether other products fall under a different policy or cannot be returned.
How do I start a return?
Complete the E-Z Return Form available on the Shoes For Crews website. You will then download your return shipping label and send the item back by mail.
Can I return items in a store?
Shoes For Crews does not state whether in-store returns are available. Mail is the only return method the retailer mentions.
When will I receive my refund?
Shoes For Crews does not publish information about refund timing or how the money will be credited to you.