Shoe Station allows you to return items within 60 days of purchase. You can return items in store for free or by mail for a $6 fee, and items must be in original packaging.
How returns work
You have three return options: return in store at any Shoe Station location (free for online purchases), return by mail (with a $6 fee deducted from your refund), or use Walgreens drop-off locations. Visit the Returns page for specific instructions on each method.
Exclusions and restrictions
Used items are not returnable unless they have an obvious defect. The retailer does not publish a comprehensive list of other excluded items or categories.
Refunds
Refunds are credited according to your original payment method. PayPal and Venmo payments are credited directly to your account via the Returns Center. Klarna and Afterpay purchases receive full item value credits to those accounts, processed either in store or through the Returns Center. Mail-in returns have the $6 shipping fee deducted from your refund after processing.
Frequently asked questions
How long do I have to return shoes to Shoe Station?
You have 60 days from purchase to return your items. This applies to both refunds and exchanges.
Can I return my online order in a Shoe Station store?
Yes. You can return online purchases at any Shoe Station store location at no charge. This is a free return option.
What is the cost to return items by mail?
Returns by mail cost $6. This fee is deducted from your refund after your return is processed.
Do I need the original box and packaging?
Yes. Items must be returned in original packaging to be eligible for return.
Can I return used shoes?
Used items are only accepted if there is an obvious defect. Worn shoes without defects cannot be returned.
How will I get my refund if I paid with PayPal or Venmo?
Refunds are credited directly to your PayPal or Venmo account through the Returns Center. The credit goes to the same account you used to make your purchase.
Can I exchange my shoes for a different size or color?
Yes. You can exchange for a different size or color in the same style, or for a different style at the same price. Contact Shoe Station by phone or visit a store to arrange your exchange.