Shoe Palace

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
No
Refund processing time
10-15 business days
Restocking fee
Not specified

Shoe Palace allows you to return items within 30 days of purchase. Items must be unworn, unwashed, undamaged, and in original packaging. All returns are subject to a restocking fee that varies by item type.

How returns work

To return an item, you must print and complete the RMA Returns Form, ensure your items meet the condition requirements of unworn, unwashed, undamaged condition in original packaging, and ship the package to the Morgan Hill, CA return address with tracking. You are responsible for return shipping costs unless the item is defective or was sent in error.

Exclusions and restrictions

Worn, washed, or damaged items cannot be returned. New Release items and Limit One Per Customer items carry a higher restocking fee of $15.00 per item, while regular items carry a restocking fee of $6.99 per item. Shoe Palace does not offer exchanges as of February 2025.

Refunds

Refunds are issued to your original payment method. Credit card refunds may take 1 to 2 billing cycles to appear. All refunds are processed within 10 to 15 business days after the return is received.

Frequently asked questions

How long do I have to return something to Shoe Palace?

You have 30 days from purchase to return your item. The item must be unworn, unwashed, undamaged, and in original packaging.

Do I have to pay for return shipping?

You pay for return shipping unless the item is defective or was sent to you in error. In those cases, Shoe Palace covers the return shipping cost.

Do I need a receipt to return an item?

Shoe Palace's policy does not specify whether a receipt is required. You should check directly with the retailer for clarification on this requirement.

What is a restocking fee and how much is it?

A restocking fee is deducted from your refund when you return an item. New Release items and Limit One Per Customer items have a restocking fee of $15.00 per item. Regular items have a restocking fee of $6.99 per item.

Can I return my order in a Shoe Palace store?

No. Orders purchased online cannot be returned in a physical store location. You must ship your return to the Morgan Hill, CA address using the RMA Returns Form.

When will I see my refund after I ship my return?

Refunds are processed within 10 to 15 business days after your return is received. If you paid by credit card, allow an additional 1 to 2 billing cycles for the credit to appear on your statement.

What if my item arrived damaged or defective?

Contact Shoe Palace customer service within 10 to 15 business days with photos of the damage or defect. Defective or wrong items qualify for free return shipping.

Step by step

  1. Print and complete the RMA Returns Form.
  2. Ensure items are unworn, unwashed, undamaged, and in original packaging.
  3. Ship to the Morgan Hill, CA return address with tracking.

Categories with their own return window

Category Window Note
New Release items 30 days Higher restocking fee of $15.00 per item
Limit One Per Customer items 30 days Higher restocking fee of $15.00 per item
Regular items 30 days Restocking fee of $6.99 per item

What you cannot return

  • Worn items , Must be unworn condition
  • Washed items , Must be unwashed condition
  • Damaged items , Must be undamaged

How your refund comes back

You paid with Refund comes back as
Credit card Refund to card; allow 1-2 billing cycles
Original payment method Refund issued in same form as original

Exchanges

No exchanges offered as of February 2025.

Damaged or defective items

Contact customer service within 10-15 business days with photos. Free return shipping for defective or wrong items.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days we will accept returns within 30 days of purchase
Free return shipping Shoe Palace is not responsible for any shipping costs associated with returns/exchanges UNLESS AN ITEM IS FOUND TO BE DEFECTIVE or IF SHOEPALACE.COM SENT YOU THE WRONG ITEM.
Return shipping fee The customer is solely responsible for the safe return of merchandise.
Receipt required Print out this Returns Form and include it with your return package.
Original packaging required Items must be returned in their original condition, with undamaged packaging. For shoes, please ensure the shoe box is properly packaged to avoid any damage to the original box.
Refund method we will issue the refund in the same method of payment as the original
Refund processing days We will process your return within 10-15* business days after it is received in our warehouse.
In store return for online Online purchases made on www.shoepalace.com can only be returned online by following the instructions on this page.

Return policies for similar stores

Store Return window
Allbirds return policy 30 days
Clarks return policy 28 days
Crocs return policy 30 days
Shoe Carnival return policy 60 days
Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.