Zappos offers a 60-day return window with free return shipping on most items. You can return items by dropping them off at a UPS location, and refunds are issued to your original form of payment or as store credit.
How returns work
To return an item, log into your account and access your Order History within 60 days of receiving your order. Select your refund option (store credit or original form of payment), pack the item in its original packaging without labels or tape, and drop off the package at a UPS location using the QR code or printed label provided.
Exclusions and restrictions
Zappos does not accept returns on worn, used, altered, or washed items, nor on items without original packaging or tags. Footwear must be returned in the original shoe box. Damaged, incomplete, or mismatched items cannot be returned. Final Sale items are also excluded from returns. If you return an item after 60 days, you will receive store credit only (valid up to one year from purchase), not a refund to your original payment method.
Refunds
Refunds are issued to your original form of payment or as store credit, depending on which you select. Processing time ranges from immediate to 30 days, depending on your payment method. If you return an item after the 60-day window, you will receive store credit instead of a refund to your original payment.
Frequently asked questions
How long do I have to return items to Zappos?
You have 60 days from when you receive your order to initiate a return through your account. If you return an item after 60 days, you will receive store credit (valid up to one year from purchase) instead of a refund to your original payment method.
Is return shipping free?
Yes, Zappos provides free return shipping. You can drop off your package at any UPS location using the label provided.
Do I need the original packaging and tags to return items?
Yes, items must be in original packaging with tags attached. Footwear specifically must be returned in the original shoe box. Items without original packaging or tags cannot be accepted for return.
What payment methods will my refund be issued to?
Within 60 days, refunds are issued to your original form of payment (credit card or PayPal) or as store credit, whichever you select. After 60 days, refunds are issued as store credit only.
How long does it take to receive my refund?
Refund processing time ranges from immediate to 30 days, depending on your payment method.
Can I return worn or washed items?
No, worn, used, altered, or washed items cannot be returned. Items must be in their original condition. Final Sale items also cannot be returned.
What happens if my item is damaged or incomplete?
Damaged, incomplete, or mismatched items are not eligible for return.