KitchenAid allows returns within 30 days of purchase for most products, though the window varies by category. You must pay return shipping costs, and a 20% restocking fee applies to standard returns of most items.
How returns work
The return method depends on your product category. For countertop appliances and kitchenware, log into your KitchenAid account and select My Orders. For major appliances, call 1-866-808-9274 with your order or serial number. For water filters, call 1-800-442-9991 to obtain a Return Authorization. Countertop appliance parts and accessories must be mailed to the Greenville, Ohio address using the return form included in your order's packaging slip. All mailed returns require tracking.
Exclusions and restrictions
Major appliances have a shorter return window of 15 days without fees; returns between days 16 and 30 incur a 20% restocking fee. Water filters must be unused and in original packaging. Countertop appliance parts and accessories require a completed return form. If you purchased through Affirm, PayPal, Apple Pay, or Acima, you cannot return items for a refund; exchanges only receive account credit. Items purchased with these payment methods cannot be refunded to the original payment method.
Refunds
Refunds are issued to your original payment method, typically within one billing cycle and averaging 20 days from receipt. However, if you used Affirm, PayPal, Apple Pay, or Acima, refunds are not available; exchanges receive account credit only. Countertop appliance parts and accessories are refunded by check within 14 days plus mail time.
Frequently asked questions
How long do I have to return a KitchenAid product?
The standard return window is 30 days from purchase for most products. Major appliances have a shorter window of 15 days without fees; if you return between days 16 and 30, a 20% restocking fee applies. After 30 days, products still under warranty can receive service or repair through the warranty program.
Do I have to pay for return shipping?
Yes. You are responsible for return shipping costs. This applies to all product categories, including water filters and countertop appliance parts and accessories.
Will KitchenAid charge a restocking fee?
A 20% restocking fee applies to most standard returns. However, major appliances returned within 15 days are not charged a fee. If you return a major appliance between days 16 and 30, the 20% restocking fee applies. Damaged items and items with delivery damage are exempt from the restocking fee and may be returned, exchanged, or repaired.
What if I don't have my receipt?
You do not need your receipt. Instead, provide your order number or the product's serial number when you contact customer service or initiate your return through your KitchenAid account.
Can I return an item I bought online to a KitchenAid store?
No. KitchenAid does not accept in-store returns for online orders. You must initiate returns through your online account or by calling customer service, depending on the product category.
How long does it take to receive my refund?
Refunds are processed up to one billing cycle, averaging 20 days from the time KitchenAid receives your return. Countertop appliance parts and accessories are refunded by check within 14 days plus mail time.
Can I exchange an item instead of returning it for a refund?
Exchanges are available for damaged items within the warranty period at no additional charge, except that you pay any price difference if the new item costs more. If you paid with Affirm, PayPal, Apple Pay, or Acima, exchanges are available for account credit only.