Sears PartsDirect

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
60 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Sears PartsDirect allows returns within 60 days of purchase. You must return items in original packaging and request a return authorization number before sending anything back. Refunds are credited to your original payment method.

How returns work

You can return items by mail. Sears PartsDirect provides a UPS return label via email for customers in the 48 contiguous states. To start a return, request a return authorization number by finding your order using your order number and ZIP code or by accessing your order history. Once you locate the item, click the Return option and follow the steps to complete your return authorization and arrange shipping.

Exclusions and restrictions

Certain parts are not returnable according to Sears PartsDirect policy. The retailer does not publish a detailed list of excluded categories. Damaged merchandise must be reported within 10 days of receipt.

Refunds

Refunds are credited back to the original payment method you used when placing the order. The retailer does not specify a timeframe for when the credit will appear.

Frequently asked questions

How long do I have to return an item to Sears PartsDirect?

You have 60 days from the date of purchase to return items. Items must be in original packaging. You will need to request a return authorization number before shipping the item back.

Do I need a receipt to return something?

You do not need a physical receipt. You can find your order by entering your order number and ZIP code, or by accessing your order history if you are signed in. This allows you to request a return without a receipt.

Is return shipping free?

Sears PartsDirect provides a UPS return label via email for the 48 contiguous states. A convenience fee is charged when you use the UPS label. The retailer does not disclose the amount of this fee.

What if my part arrives damaged or defective?

For damaged merchandise, you must submit a claim within 10 days of receiving the item. For defective parts, Sears PartsDirect will replace them within 60 days of your original purchase date.

Can I exchange a part instead of returning it?

Yes. Defective parts can be exchanged within 60 days of the original purchase date. You follow the same return authorization process to request an exchange.

What items cannot be returned?

Certain parts are not returnable under Sears PartsDirect policy. The retailer does not publish a complete list of non returnable items. You should review your specific item or contact the retailer for clarification.

How you can return an item

  • By mail , UPS return label provided via email for 48 contiguous states

Step by step

  1. Request a return authorization number.
  2. Find your order by entering order number and ZIP code or accessing order history.
  3. Click Return item next to the item.
  4. Follow steps for requesting return authorization and shipping.

Categories with their own return window

Category Window Note
damaged or defective parts 10 days submit within 10 days of receipt for damaged merchandise

What you cannot return

  • certain parts , retailer policy

Returning without a receipt

order number and ZIP code can be used to find order without signing in

Exchanges

defective parts replaced within 60 days of original purchase

Damaged or defective items

submit within 10 days of receipt for damaged items; defective parts replaced within 60 days

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You can return most items within 60 days of the original order date.
Exchange window days Most parts are covered for 60 days from original purchase date. Within that time period, if the part doesn't work correctly or stops working, contact us, and we'll be happy to replace the defective item.
Free return shipping You're responsible for paying for return shipping, unless you received a damaged or defective part.
Return shipping fee We charge a convenience fee for the label; when the refund credit is issued, the convenience fee appears as a separate charge on the credit card you used for the order.
Receipt required To find an order without signing into an account, enter the order number and ZIP code here
Original packaging required Item must be returned in its original packaging and must include all accessories originally included with the item.
Refund method the convenience fee appears as a separate charge on the credit card you used for the order.

Return policies for similar stores

Store Return window
CarParts.com return policy 30 days
NAPA AUTO PARTS return policy 30 days
Parts Geek return policy 30 days
Euro Car Parts return policy 60 days
GunMag Warehouse return policy 60 days
Sgt Grit Marine Specialties return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.