NAPA AUTO PARTS allows returns within 30 days of purchase. You can return items by mail, at a participating store, or via UPS carrier drop-off. Refunds are issued to your original payment method within 15 business days.
How returns work
You may return items by mail through UPS, in person at a participating NAPA Auto Parts store, or by dropping off your package at a UPS location. For mail returns, you must obtain a Return Goods Authorization (RGA) number and UPS shipping label from NAPA Customer Support before sending your package. In-store returns require your receipt or order confirmation. Online purchases may also be exchanged at participating stores within the same 30-day window.
Exclusions and restrictions
Clearance items and Final Sale merchandise are not eligible for return or refund. Batteries purchased for ship-to-home delivery must be returned at a participating NAPA Auto Parts store rather than by mail. Automotive accessories in the ACC category follow a separate return policy. Used cores must be shipped in the box containing the new product, and lead-acid batteries in California have an extended 45-day return window for cores. NAPA Auto Parts does not publish a comprehensive list of excluded items beyond these categories.
Refunds
Refunds are issued to your original payment method. If you paid with NAPA Rewards, points are deducted at a rate of 1 point per dollar returned and your rewards are adjusted accordingly. Refunds typically process within 15 business days of your return being received.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return most items. Lead-acid batteries in California have an extended window of 45 days for core returns. Clearance items and Final Sale merchandise cannot be returned.
Do I need a receipt to return items in store?
Yes. For in-store returns, you must bring your receipt or order confirmation with you.
How do I return something I bought online?
Contact NAPA Customer Support to request a Return Goods Authorization (RGA) number and UPS shipping label. Pack your items in their original packaging if possible, attach the RGA and label, and take the package to a UPS location or arrange a pick-up. You may also exchange online purchases in person at a participating NAPA Auto Parts store within 30 days.
Do I have to return items in original packaging?
Original packaging is required for mail returns when possible. For used cores, the item must be shipped in the box containing the new product.
Will I get free return shipping?
The retailer does not state whether return shipping is free or paid. You should contact NAPA Customer Support for details about shipping costs.
When will my refund arrive?
Refunds process within 15 business days of your return being received. The money is returned to your original payment method.
Can I return batteries by mail?
No. Batteries purchased for ship-to-home delivery must be returned at a participating NAPA Auto Parts store, not by mail. Store locations may accept other batteries; contact the store directly to confirm.