CarParts.com

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

CarParts.com allows returns within 30 days of purchase for most items. Items must be in original packaging. Return shipping fees are deducted from your refund unless the item is defective or the error was CarParts.com's.

How returns work

You initiate your return online as a guest or logged-in user and receive a prepaid FedEx shipping label via email. Print the label, attach it to your box, and drop off at any FedEx location.

Exclusions and restrictions

CarParts.com does not accept returns on semi-universal catalytic converters, consumables (fluids and additives), painted parts, modified parts, opened or unsealed electric parts, special-order or customer-made products, or service manuals unless they remain sealed. Core returns require a receipt.

Refunds

When your return is processed, your refund is issued minus the return shipping fee, unless the item was defective or damaged in shipping. The retailer does not publish a specific timeframe for when refunds appear in your account.

Frequently asked questions

How long do I have to return something?

You have 30 days from purchase to return most items. If you are a CarParts+ member, you have 60 days to return items.

Do I have to pay for return shipping?

Return shipping fees are deducted from your refund for regular returns. However, if the item is defective or if CarParts.com made a shipping error, return shipping is free.

What if my part arrived damaged or defective?

Contact customer service with photos or videos of the damage or defect. If your claim is approved, CarParts.com provides a prepaid return label at no cost. The item may not need to be returned.

Do I need my receipt to return an item?

A receipt is required for core returns. For other returns, you do not need an account or receipt.

Can I exchange an item instead of returning it?

Yes. Contact customer service to arrange an exchange. If approved, you receive a prepaid return label and may not need to return the original item.

What items cannot be returned?

Non-returnable items include consumables such as fluids and additives, catalytic converters, painted parts, modified parts, opened or unsealed electric parts, special-order products, and service manuals unless they are sealed.

Do returned items need to be in original packaging?

Yes. Items must be in their original packaging to be eligible for return.

How you can return an item

  • Carrier drop off , FedEx drop-off with prepaid label

Step by step

  1. Start your return online as a guest or logged-in user.
  2. Receive return shipping label via email.
  3. Print label, attach to box, and drop off at FedEx.

Categories with their own return window

Category Window Note
CarParts+ Members 60 days Extended return window for members

What you cannot return

  • Semi-universal catalytic converters , Non-returnable category
  • Service manuals (unless sealed) , Non-returnable unless sealed
  • Special-order or customer-made products , Non-returnable category
  • Consumables , Fluids, additives, and similar items
  • Painted parts , Non-returnable category
  • Modified parts , Non-returnable category
  • Opened or unsealed electric parts , Non-returnable category

Returning without a receipt

Receipt required for core returns; account not required for general returns

Exchanges

Customer service guides exchanges; prepaid label provided if approved; may not require return of original item

Damaged or defective items

Contact customer service with photos/videos; prepaid return label provided if approved; may not require return; free return shipping for defects

Warranty

Refer to separate warranty policy for details

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days That's why we offer a 30-day return policy, so you can be sure everything fits your ride perfectly.
Exchange window days Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 30 days of delivery.
Free return shipping Shipping costs will only be reimbursed if we made a shipping error or if the product was defective. Otherwise, the shipping cost will be deducted from your refund.
Return shipping fee Shipping costs will only be reimbursed if we made a shipping error or if the product was defective. Otherwise, the shipping cost will be deducted from your refund.
Receipt required Make sure to return the core with your original receipt within 30 days of receiving your replacement part
Original packaging required All authorized returns must include all items and components that were included in the original package.

Return policies for similar stores

Store Return window
NAPA AUTO PARTS return policy 30 days
Parts Geek return policy 30 days
Euro Car Parts return policy 60 days
GunMag Warehouse return policy 60 days
Sears PartsDirect return policy 60 days
Sgt Grit Marine Specialties return policy 60 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.