Satya Jewelry allows returns within 14 days of the original ship date, provided items are unworn, unwashed, and undamaged. You must contact customer service to initiate a return, and refunds are processed within up to 14 business days after the return is received.
How returns work
To return an item, you must wait for a customer service representative to contact you within 1 to 2 business days of your request. Once authorized, you will securely package your return in a sturdy box and ship it by mail. Returns must be postmarked within 14 days of your original ship date.
Exclusions and restrictions
Satya Jewelry does not accept returns on worn, washed, or damaged items. Final sale merchandise, including sample sale items, limited edition pieces, gift cards, and gift boxes, cannot be returned. Items that are inadequately packaged and damaged in transit are also ineligible for refund. Shipping and handling costs are not refundable.
Refunds
Refunds are processed within up to 14 business days after your return is received. The retailer does not state whether refunds are issued to your original payment method or as store credit.
Frequently asked questions
How long do I have to return something?
You have 14 days from the original ship date to return an item. Your return must be postmarked within this window.
Do I have to pay for return shipping?
The retailer does not clearly state whether return shipping is free or paid. Satya Jewelry indicates that return shipping fees may apply, but does not specify the conditions under which you pay or receive a prepaid label.
What condition must my item be in to return it?
Your item must be unworn, unwashed, and undamaged. Items showing signs of wear, washing, or damage are not eligible for return.
Do I need the original packaging?
The retailer indicates that original packaging may be required conditionally, but does not specify the exact condition. You should contact customer service for clarification on your specific item.
Can I return a gift?
Gift cards and gift boxes are final sale items and cannot be returned. If a gift is regular merchandise, it may be returnable if it meets the condition requirements and falls outside any final sale categories.
How long does a refund take?
Refunds are processed within up to 14 business days after your return is received by Satya Jewelry.
Are final sale or limited edition items returnable?
No. Final sale merchandise, sample sale items, and limited edition pieces cannot be returned. These items are excluded from Satya Jewelry's return policy.