ROKA allows returns within 30 days of purchase. You may return items by mail, though return shipping costs are your responsibility. Refunds or store credit are available depending on the item type.
How returns work
To return an item, you must contact ROKA customer service to initiate the return. Once approved, you will return the item by mail using a tracking label. If you are returning multiple orders, use the tracking label associated with your return.
Exclusions and restrictions
Outlet Store items and final sale items may be restricted to exchanges or store credit only. Prescription eyewear returns incur a $30 restocking fee, while non-prescription eyewear returns incur a $10 restocking fee. ROKA does not cover return shipping costs for international orders.
Refunds
You may receive a refund or store credit. Refunds are processed within 12 to 15 business days of the retailer receiving your return.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return most items. Exchanges are also accepted within 30 days.
Do I have to pay for return shipping?
Yes. Return shipping costs are your responsibility. For international orders, ROKA specifically does not cover return shipping costs.
What is the restocking fee for eyewear?
Prescription eyewear returns incur a $30 restocking fee. Non-prescription eyewear returns incur a $10 restocking fee.
How long does it take to get my refund?
Refunds are processed within 12 to 15 business days after ROKA receives your return.
Can I return Outlet Store items?
Outlet Store items and final sale items may be restricted to exchanges or store credit only rather than refunds.
What if my prescription eyewear has a problem?
ROKA guarantees lab work on prescription eyewear and will rework it at no cost if there is an issue with the lab work.
Do I need a receipt to return an item?
ROKA does not state receipt requirements in its published return policy.