Rocky Boots allows returns within 30 days of purchase, provided items are unused and in new condition. You must obtain a Return Authorization Number before shipping your return, and Rocky Boots provides free return shipping.
How returns work
You can return items by mail or in store. For mail returns, you need a Return Authorization Number, which you can request through the website, email, or phone. Allow 48 hours for processing your request, then ship the item with the RA number included. In store returns are available only for items purchased through authorized dealers.
Exclusions and restrictions
Rocky Boots does not accept returns of used or worn products, or items returned outside the 30-day window. Products must be in new and unused condition. Additionally, items without a Return Authorization Number cannot be processed. The retailer does not publish a detailed list of excluded product categories.
Refunds
Refunds are credited to your original payment method. Processing takes up to 15 business days, though the retailer notes that refunds may take longer during busy seasons.
Frequently asked questions
What is Rocky Boots' return window?
You have 30 days from purchase to return items. The product must be in new and unused condition within that window.
Do I need a receipt to return to Rocky Boots?
For items purchased through authorized dealers, a receipt is required. Rocky Boots does not address whether a receipt is needed for returns of items purchased online.
How do I get a Return Authorization Number?
You can request an RA number through Rocky Boots' website, email, or phone. Allow 48 hours for your request to be processed before shipping your return.
Is return shipping free?
Yes, Rocky Boots provides free return shipping when you include your Return Authorization Number with your package.
Can I return items in store?
In store returns are available only for items purchased through authorized dealers. Items purchased elsewhere must be returned by mail with a Return Authorization Number.
How long does it take to receive my refund?
Refunds are processed up to 15 business days after receipt. During busy seasons, processing may take longer.
What happens if an item is defective under warranty?
Rocky Boots will replace defective products at no cost. If the product is discontinued, Rocky Boots will provide an alternate replacement product of equivalent value at its discretion.