Revo Sunglasses allows returns within 30 days of receiving your item. You must have your original proof of purchase, and the item must be unworn and in its original packaging. Refunds are issued to your original payment method.
How returns work
You can return items by mail. Request your return within 30 days of receiving the item, ensure it meets the condition requirements, and Revo will provide you with a return shipping label and instructions. You are responsible for postage costs.
Exclusions and restrictions
Personalized items with prescription lenses cannot be returned, except in cases covered by warranty. Sale items are final sale and non-returnable. Gift cards are also non-returnable. For orders shipped to the European Union, the return window is 14 days as a cooling off period.
Refunds
Refunds are issued automatically to the original payment method you used for your purchase. The retailer does not state a specific timeline for when the refund will appear in your account.
Frequently asked questions
Do I need a receipt to return sunglasses to Revo?
Yes. You must have your receipt or proof of purchase to be eligible for a return. This is required as part of the return request process.
What condition must my sunglasses be in to return them?
Your sunglasses must be unworn and in their original packaging. These conditions must be met within the 30-day return window from when you received the item.
Who pays for return shipping?
Revo provides a prepaid return label, but you are responsible for paying the postage to ship the package back.
Can I return sale or final sale items?
No. Sale items are marked as final sale and cannot be returned. Check the product details at the time of purchase to confirm the sale status.
What if I want to exchange my sunglasses instead of returning them?
Exchanges are handled as a return followed by a separate new purchase. The retailer waives the $15 return fee for exchanges. You must still meet all standard return conditions.
Can I return personalized sunglasses with prescription lenses?
Personalized prescription lenses cannot be returned due to the customization. However, warranty issues with these items may be an exception. Contact Revo directly if you have a warranty concern.
What should I do if my sunglasses arrive damaged or defective?
Contact Revo immediately upon receiving damaged or defective items. The company will evaluate your case and work to resolve the issue.