QALO offers a 30-day return window for most items purchased in the United States. You can return items by mail through the Return Portal, though a $7 shipping fee applies unless you have purchased Return Coverage. The retailer also provides a 30-night trial period for certain products.
How returns work
You initiate returns and exchanges by visiting QALO's Return Portal and following the prompts. All returns are processed by mail. The $7 flat-rate return shipping fee applies to your return unless you have purchased Return Coverage.
Exclusions and restrictions
Customized items are final sale and cannot be returned. Apparel items must be unworn and unwashed to be eligible for return; items showing any signs of wear will be rejected. QALO does not state whether other product categories have restrictions beyond these requirements.
Refunds
QALO does not publish specific information about refund timing or method on its stated policy.
Frequently asked questions
What is the return window at QALO?
You have 30 days from purchase to return most items. Apparel follows the same 30-day window but must remain unworn and unwashed to qualify.
How much does return shipping cost?
Return shipping costs $7 as a flat fee. You can avoid this fee by purchasing Return Coverage at the time of your original purchase.
Can I exchange items instead of returning them?
Yes, exchanges are allowed within 30 days, but only for ring size changes. If you want to exchange for a different color or style, QALO offers store credit instead.
What items cannot be returned?
Customized items are final sale. Apparel items cannot be returned if they show any signs of wear, are stained, or have been washed. QALO does not list other non-returnable categories.
Does QALO cover damaged or defective products?
Silicone rings and dog ID tags are covered by a Forever Warranty that applies one time, any time. QRNT smart rings have a one-year limited warranty that covers manufacturing defects.
What is the trial period at QALO?
QALO offers a 30-night trial period. The retailer does not specify which products qualify or how to use it.
Do I need a receipt to return items?
QALO does not state whether a receipt is required for returns.