Purecollection

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
28 days
Free return shipping
No
Receipt required
Yes
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Purecollection allows you to return most items within 28 days of purchase for a refund or exchange. You must register your return within this timeframe and cover the cost of return shipping, though a pre-paid Royal Mail label is available for £2.50.

How returns work

To return an item, register your return within the specified timeframe, complete the returns slip from your invoice, attach the return label to your packaging, and drop it off with any courier service to Purecollection's return address. You must indicate on the form whether you want a refund or exchange.

Exclusions and restrictions

Toiletries and earrings cannot be returned for hygiene reasons. Sale and Outlet items have a shorter window: you must notify Purecollection within 14 days and return the item within an additional 14 days. Faulty garments due to manufacturing defects may be exchanged or refunded within 6 months of purchase. The retailer does not publish a comprehensive list of other non-returnable categories.

Refunds

Refunds are processed to your original payment method. The retailer does not publish a specific timeframe for when the refund will reach your account after the return is received.

Frequently asked questions

How long do I have to return something?

You have 28 days from purchase to register your return. For Sale and Outlet items, you must notify Purecollection within 14 days and complete the return within an additional 14 days. If a garment is faulty due to a manufacturing defect, you have 6 months to exchange or refund it.

Do I have to pay for return shipping?

Yes. You can purchase a pre-paid Royal Mail return label for £2.50, or you may use any courier service and pay postage yourself.

Do I need my receipt to return an item?

Yes, you need the returns slip from your invoice. If you have lost the exchange form, you may enclose a covering letter with your full name, address, and telephone number instead.

Can I exchange for a different size or color?

Yes, you can exchange items for a different size or color within the 28-day return window as long as the item is in original condition.

Which items cannot be returned?

Toiletries and earrings cannot be returned for hygiene reasons. Sale and Outlet items follow a separate 14-day plus 14-day process rather than the standard 28-day window.

How will I receive my refund?

Your refund will be processed to the original payment method you used for your purchase.

What if my item is faulty?

Manufacturing faults are covered for up to 6 months from purchase. You can have the item exchanged or refunded within this period. This protection does not affect your statutory rights.

How you can return an item

  • Carrier drop off , Any courier service to return address

Step by step

  1. Register your return within the specified timeframe.
  2. Complete your returns slip and attach return label to packaging.
  3. Include the returns form from your invoice and check Refund or Exchange.

Categories with their own return window

Category Window Note
Sale & Outlet items 14 days Notify within 14 days, return within additional 14 days
Faulty garments 180 days Manufacturing faults exchanged or refunded within 6 months

What you cannot return

  • Toiletries , Hygiene reasons
  • Earrings , Hygiene reasons

How your refund comes back

You paid with Refund comes back as
Credit card or original payment method Processed to original payment method

Returning without a receipt

If exchange form lost, enclose covering letter with full name, address, telephone number

Exchanges

Items may be exchanged for different size or color within return window if in original condition.

Warranty

Statutory rights not affected. Manufacturing faults covered within 6 months.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days 28 Days to return your items
Exchange window days You may request an exchange or refund within 28 days of receipt of your order
Free return shipping Customers returning items are responsible for any postage charges incurred.
Return shipping fee The simplest and most convenient way to return your Pure Collection item(s) is to use a Pre-Paid Royal Mail returns label which costs £2.50.
Receipt required return it to us along with the returns form on the back of your invoice
Original packaging required If you don't have the pack that the items arrived in, you can use any other packaging, as long as it provides good protection of the items within.
Refund method the original payment method used

Return policies for similar stores

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2Modern return policy 30 days
Costway return policy 30 days
Design Within Reach return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.