Puffy offers a 365-night sleep trial that allows you to return most products within one year of purchase. Returns require you to contact Puffy support to arrange the return process, which varies by product type.
How returns work
To initiate a return, email [email protected] with your order number. You will then work with Puffy's support team to arrange the specific return method for your product. Return options include home pickup for certain items or FedEx drop-off or pickup for others.
Exclusions and restrictions
Opened mattresses are not eligible for refunds through facility returns; instead, Puffy arranges charity donation pickup at your home. The Selene Swivel Chair is subject to a $99 restocking fee and must be returned via FedEx in its original carton. Midnight Foundation and bedding accessories are only accepted for refund if unopened; opened items must be arranged for charity donation.
Refunds
Once your return is complete and processed by Puffy, you will receive your refund. The retailer does not publish specific information about refund timing or the method by which funds are returned to you.
Frequently asked questions
How long do I have to return a Puffy mattress?
Puffy offers a 365-night sleep trial, giving you one year from purchase to return your mattress. The retailer recommends a minimum 30-night adjustment period before deciding to return.
Do I have to pay for return shipping?
Return shipping costs vary by product and return method. You should contact [email protected] with your order number to learn the shipping terms for your specific item and situation.
Can I return an opened mattress for a refund?
Opened mattresses are not eligible for refunds through a facility return. Instead, Puffy will arrange home pickup to donate the mattress to charity. You should email [email protected] to set up this donation arrangement.
What is the return policy for the Selene Swivel Chair?
The Selene Swivel Chair has a one-year return window but includes a $99 restocking fee. You must return it via FedEx in its original carton by contacting [email protected] to initiate the process.
Can I return unopened bedding accessories?
Yes. Unopened Midnight Foundation and bedding accessories can be returned within 365 days for a refund. Opened items must be arranged for charity donation instead.
What do I need to do to start a return?
Email [email protected] with your order number to request a return. The support team will work with you to arrange the appropriate return method for your product type.