OOFOS allows returns within 30 days of purchase to your original form of payment. You do not need a receipt to start a return. You can return items by mail with a prepaid label or at a Happy Returns location.
How returns work
You begin a return by visiting oofos.com/return and entering your seven-digit order number along with the email, phone number, or zip code from your order. You then select the item to return and choose whether you want an exchange or refund. Finally, you select your return shipment method (prepaid mail label or Happy Returns drop-off location) and submit your request. After submission, you return your items using your chosen method.
Exclusions and restrictions
Gift cards cannot be returned or exchanged. Items purchased from unauthorized sellers are not eligible for returns or warranty claims. Apparel including clothing and hats must be unworn, unwashed, with hang tags attached, and in original condition to be returnable. Try Before You Buy orders incur a $15 restocking fee if all items in the order are returned.
Refunds
Refunds are issued to your original form of payment. The retailer does not publish specific timeframes for when refunds will appear in your account. If you exchange for an item that costs less, the difference is refunded. If the new item costs more, you pay the difference.
Frequently asked questions
Do I need a receipt to return items to OOFOS?
No. A receipt is not required. You can start your return using your seven-digit order number and either the email address, phone number, or zip code associated with your order.
Can I return items purchased online to an OOFOS store?
The retailer does not state whether physical OOFOS stores accept returns of online orders. You can return items by mail using a prepaid label or at a Happy Returns location.
How long do I have to return or exchange items?
You have 30 days from purchase to return or exchange items. Apparel must meet additional conditions: it must be unworn, unwashed, with hang tags attached, and in original condition.
What are the return shipping options?
You can mail your return using a prepaid shipping label generated through the returns portal, or you can drop off your items at a Happy Returns location using a QR code.
Is return shipping free?
The retailer states that free return shipping is conditional, but does not publish the specific conditions. You should review the details when you initiate your return.
What happens if I exchange for a different price item?
If your exchange item costs less than the returned item, you receive a refund for the difference. If the new item costs more, you pay the additional amount.
Can I return gift cards?
No. Gift cards cannot be returned or exchanged under OOFOS policy.