Office Depot

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
Yes
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
3-4 weeks for Return Card; varies by bank/card company
Restocking fee
Not specified

Office Depot allows returns within 90 days for most items. You can return purchases in store, by mail with a free label, or at a carrier location. Some categories have shorter windows and special conditions.

How returns work

You have three options. For in-store returns, bring your items with your original receipt to the checkout counter at any Office Depot store. For online purchases, go to your order history, select the item to return, and print a free return label. Drop the package at any carrier location using that label.

Exclusions and restrictions

Office Depot does not accept returns on COVID test kits, personal protective equipment, gift cards, prepaid cards, phone cards, downloadable software, or tech services. Ink and toner have a 30-day window if unopened in original packaging. Technology and electronics, furniture, and software or media have 14-day windows with strict packaging and condition requirements. Office Depot brand products can be returned anytime, except for ink and toner.

Refunds

Refund method depends on how you paid. Cash and checks written more than 10 days ago are refunded as cash. Checks written within 10 days, Office Depot gift cards, and rewards certificates are refunded as an Office Depot OfficeMax Return Card within 3 to 4 weeks. Debit and credit card refunds follow your bank or card company's processing timeline. PayPal refunds follow PayPal's policy.

Frequently asked questions

Can I return something without a receipt?

You need a valid government ID. Technology products cannot be returned without a receipt. Software, CDs, DVDs, and video games can be exchanged only for the exact same item. Other items are refunded as a Return Card at the lowest price within the last 90 days.

How long do I have to return items?

The standard return window is 90 days. However, ink and toner must be returned within 30 days if unopened in original packaging. Technology, electronics, furniture, and media have 14-day windows. Office Depot brand products can be returned anytime, except ink and toner which follow the 30-day rule.

Can I return online orders in a store?

Yes. You can return items purchased online at any Office Depot store by bringing them to the checkout counter with your receipt.

Do I pay for return shipping?

No. Office Depot provides free return labels when you process a return through your online order history. You drop the package at any carrier location.

How fast will I get my refund?

Timing depends on your original payment method. Refunds to Return Cards take 3 to 4 weeks. Refunds to debit or credit cards depend on your bank or card company's processing time. In-store cash refunds are immediate.

Can I exchange instead of returning?

Yes. Exchanges are available within the same return windows as returns. Software, CDs, DVDs, and video games with opened packaging can only be exchanged for the exact same item.

What if my item arrived damaged?

The retailer states that special order and custom-made items may be returned if damaged upon receipt. Office Depot does not publish a general policy for damaged non-custom items.

How you can return an item

  • In store , Bring items with original receipt to checkout counter at any Office Depot store
  • By mail , Go to order history, select Return, print FREE label, drop at carrier location
  • Carrier drop off , Drop off at any carrier location with printed free return label

Step by step

  1. Bring items with original receipt to any Office Depot store checkout counter.
  2. For online purchases, go to order history and select Return.
  3. Select items to return and print a free return label.
  4. Drop off item at any carrier location.

Categories with their own return window

Category Window Note
Ink & Toner 30 days Unopened, original packaging required
Technology & Electronics 14 days Original packaging with UPC code, like new condition required
Furniture 14 days Unassembled, original packaging with UPC code, all parts and manuals
Software, CDs, DVDs & Video Games 14 days Unopened, original packaging. Opened can exchange for same item only
Office Depot Brand Products Not specified Anytime return window, excludes Ink & Toner

What you cannot return

  • COVID test kits and personal protective equipment , Non-returnable category
  • Gift cards, Pre-paid & Phone cards , Non-returnable category
  • Downloadable software , Cannot be returned
  • Tech services , Excluded from return policy

How your refund comes back

You paid with Refund comes back as
Cash Cash
Check (written more than 10 days ago) Cash
Check (written less than 10 days ago) Office Depot OfficeMax Return Card within 3-4 weeks
Office Depot OfficeMax Gift Card Office Depot OfficeMax Return Card within 3-4 weeks
Debit card Refunded based on bank processing time
Credit card Refunded based on card company processing time
Office Depot OfficeMax rewards certificate Check within 3-4 weeks
PayPal Per PayPal refund policy

Returning without a receipt

Valid government ID required. Technology products not eligible. Software/CDs/DVDs/video games exchanged for exact item only. Other items refunded as Return Card at lowest 90-day price.

Exchanges

Exchanges available within return windows. Software/CDs/DVDs/video games with opened packaging can exchange for same item only.

Damaged or defective items

Special order/custom-made items may be returned if damaged upon receipt.

Gift returns

Present Classroom Wish List delivery confirmation email to store cashier to get Return Card with amount paid by buyer.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Office Supplies 90 days
Exchange window days Office Supplies 90 days
Free return shipping print a FREE return label
Receipt required No receipt? No problem! Many items can still be returned or exchanged in store with a valid ID.
Original packaging required Unopened, original packaging
Refund method If you paid with cash or a check written more than 10 days ago, you will be refunded in cash.
Refund processing days you will be refunded with an Office Depot OfficeMax Return Card which you will receive within 3-4 weeks.
In store return for online If you purchased in store or online, just bring your item(s) with your Original Receipt to a checkout counter in any of our 1,000+ stores

Return policies for similar stores

Store Return window
Quill.com return policy 30 days
Staples return policy 365 days
123inkjets return policy Not specified
1ink.com return policy 90 days
4inkjets return policy 15 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.