NZXT

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Yes
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

NZXT allows returns within 30 days for most components and gaming gear, though desktop systems have a shorter 14-day window. You must contact NZXT support to begin the process and obtain an RMA number before shipping your item back.

How returns work

Returns are processed by mail. You contact NZXT support within the return window to initiate the return and receive an RMA number. The item must be packed in original or compatible packaging with a minimum of 3 inches of foam on all sides. You then ship the package to NZXT using a tracked carrier, with the RMA number clearly displayed on the outside of the box.

Exclusions and restrictions

NZXT does not refund custom work fees, software, assembly fees, or shipping and handling fees. Desktop systems are subject to a 14-day return window instead of the standard 30 days. The retailer does not publish additional exclusions for specific product types beyond these categories.

Refunds

Refunds are credited to your original payment method. The retailer does not state how long the refund takes to appear in your account.

Frequently asked questions

What is the return window at NZXT?

Most components and gaming gear can be returned within 30 days of purchase. Desktop systems have a shorter window of 14 days. You must contact NZXT support to initiate the return within these timeframes.

Do I need a receipt to return an item?

Yes, proof of purchase is required. You must provide a bill of sale or invoice as part of the return process.

Is return shipping free?

NZXT states that free return shipping is conditional, but does not specify the conditions on its published policy page.

What packaging do I need for a return?

Items must be packed in original or compatible packaging with a minimum of 3 inches of foam on all sides. You must include your RMA number, proof of purchase, name, address, phone number, and a description of the problem.

What fees are not refundable?

NZXT does not refund custom work fees, software, assembly fees, or shipping and handling fees. Only the price of the returned item itself qualifies for a refund.

How do I get an RMA number?

You obtain an RMA number by contacting NZXT support and explaining that you want to return an item. The RMA number must be clearly displayed on the outside of your return package and included in the shipment.

How long does a refund take?

Refunds are credited to your original payment method. NZXT does not publish the timeline for when the refund appears in your account.

How you can return an item

  • By mail , Requires RMA number and specific packing instructions

Step by step

  1. Contact NZXT support within the return window to initiate a return.
  2. Obtain an RMA number from NZXT support team.
  3. Pack the system in original or compatible packaging with minimum 3" foam on all sides.
  4. Include RMA number, proof of purchase, name, address, phone, and problem description.
  5. Clearly display RMA number on outside of return packaging.
  6. Ship the package to NZXT using tracked carrier.

Categories with their own return window

Category Window Note
Desktop systems 14 days Shorter window than general components
Components and gaming gear 30 days Standard return window

What you cannot return

  • Custom work fees , Explicitly excluded from refund
  • Software , Explicitly excluded from refund
  • Assembly fees , Explicitly excluded from refund
  • Shipping and handling fees , Explicitly excluded from refund

How your refund comes back

You paid with Refund comes back as
Original payment method Credit to original payment method

Returning without a receipt

Proof of purchase required; bill of sale or invoice must be provided for warranty service.

Warranty

Separate warranty coverage by product type ranges from 1-10 years. Covers manufacturing defects only; excludes accidental damage, misuse, unauthorized repairs.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Eligible products qualify for a refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 14 days for Desktop systems and 30 days for components and gaming gear.
Exchange window days Eligible products qualify for a refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 14 days for Desktop systems and 30 days for components and gaming gear.
Free return shipping If you contact NZXT about an issue with your System within thirty days from the date the System is delivered to you, NZXT will cover all ground shipping costs associated with your issue. If you contact NZXT after such period, NZXT will cover one-way ground shipping costs associated with your issue.
Receipt required Please pack the System with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained.
Original packaging required pack the System in its original packaging or a well-protected box, as outlined in the NZXT Packing Instructions available here. NZXT recommends that you keep the original packaging in which the System was delivered to you in case of a return. If you do not have the original or compatible packaging to return the defective portions of your System, you can contact NZXT's support team at 1-800-228-9395 or submit a request who will provide you a shipping box and packaging material at cost.
Refund method Refunds will be credited to the original method of payment.

Return policies for similar stores

Store Return window
Anker return policy 30 days
Apple return policy 14 days
Corsair Gaming, Inc. return policy 60 days
Newegg return policy Not specified
Buydig return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.