Norton offers a 60-day money back guarantee on annual subscriptions and a 14-day refund window on monthly subscriptions for initial purchases. Monthly subscription renewals are not eligible for refund. Refunds are issued to your original payment method within a few days of approval.
How returns work
To return or cancel a Norton subscription, you must contact Norton online to submit a cancellation and refund request. Once your request is approved, you will need to uninstall and delete all copies of the software from your devices. Processing takes a few days.
Exclusions and restrictions
Monthly subscription renewals cannot be refunded. Services that have already been redeemed are not eligible for refund unless the services have not yet been used. Different return windows apply by region and subscription type: annual subscriptions have a 60-day window, while monthly subscriptions have a 14-day window for initial purchases. Customers in Germany, Netherlands, and the UK may receive pro-rated refunds after annual renewal expiration, and customers in Quebec may receive pro-rated refunds after monthly subscription expiration.
Refunds
Refunds are issued to the original payment method you used for your purchase. You will receive either a full refund or a pro-rated refund depending on your subscription type and location. Processing typically takes a few days after your request is approved.
Frequently asked questions
How long do I have to return a Norton subscription?
You have 60 days to request a refund on an annual subscription and 14 days on a monthly subscription (for the initial purchase only). These windows apply to most customers, though regional variations exist. Contact Norton to submit your refund request within these timeframes.
Can I get a refund on my subscription renewal?
Monthly subscription renewals are not refundable. Annual subscription renewals are covered by the 60-day money back guarantee in most regions. Customers in Germany, Netherlands, and the UK may request a pro-rated refund after an annual renewal expires.
How long does it take to receive my refund?
Refunds are processed within a few days after your request is approved. The refund will be credited to your original payment method.
What do I need to do to return Norton software?
You must contact Norton to submit your cancellation and refund request. Once approved, uninstall and delete all copies of the software from your devices. Your refund will then be processed.
Does Norton offer any protection if the software does not work?
Norton offers a Virus Protection Promise that includes a virus removal service for antivirus subscriptions. If the virus cannot be removed, you are eligible for a full refund.
Can I return Norton if I have already used the services?
Services that have already been redeemed are generally not refundable. You may only receive a refund if the services included in your subscription have not yet been used. Contact Norton to discuss your specific situation.
What payment methods are accepted for refunds?
Refunds are issued to the original payment method you used to purchase your subscription. Norton does not state other refund options.