Nixon allows returns within 30 days of purchase. Items must be returned in original packaging. Refunds are issued to your original form of payment.
How returns work
The retailer does not publish specific details about return routes, such as whether returns are accepted by mail, in store, or through other methods. You should contact Nixon directly to learn how to submit your return.
Exclusions and restrictions
Custom watches, engraved watches, facemasks, and gaiters cannot be returned for refund or exchange. Custom and engraved watches that are defective may be eligible for a warranty claim under Nixon's separate warranty policy, which covers defects in materials or workmanship.
Refunds
Refunds are issued to your original form of payment. Processing takes 7 to 10 business days after the return is received.
Frequently asked questions
What is Nixon's return window?
You have 30 days from purchase to return an item.
Do I need original packaging to return an item?
Yes. Items must be returned in original packaging to be eligible for return.
How long does it take to get my refund?
Refunds are processed within 7 to 10 business days after your return is received. The money is returned to your original form of payment.
Can I return a custom watch?
No. Custom watches cannot be exchanged or refunded. However, if your custom watch is defective, you may file a warranty claim under Nixon's warranty policy for defects in materials or workmanship.
Are facemasks and gaiters returnable?
No. Facemasks and gaiters are non-refundable per Nixon's policy.
Can I return an engraved watch?
No. Engraved watches cannot be exchanged or refunded. If the watch has a defect in materials or workmanship, you may submit a warranty claim instead.
What form of payment will my refund be issued to?
Your refund will be issued to your original form of payment.