Newegg allows returns within specific windows depending on product category, with most electronics returnable within 15 days. A 15 percent restocking fee applies to most returns, and you must return items in original packaging.
How returns work
To return an item, you must obtain an RMA number from Newegg within the applicable return period. Write the RMA number on your return package, gather your products in their original packaging, and ship them back using the return shipping label provided. Package items securely to prevent damage during transit.
Exclusions and restrictions
Newegg does not accept returns on opened or activated software, video games, or consumable products. Digital products, special orders, customized items (Build to Specification, Build to Order, Configure to Order), gift cards, prepaid cards, memberships, and gift packaging are all non-returnable. Selected product categories including drones, server components, certain printers and scanners, and refurbished desktops are covered by manufacturer warranty only.
Refunds
Refunds are processed within 2 business days and issued to your original payment method when possible. If your original payment method is unavailable, Newegg mails a check to your billing address instead. Gift purchases are refunded as store credit. BitPay transactions are refunded directly to BitPay, and purchases made with a Newegg Gift Card are refunded back to that card.
Frequently asked questions
How long do I have to return an item to Newegg?
The return window depends on your product category. Most electronics, including laptops, monitors, tablets, headphones, and home audio equipment, have a 15-day return window. Refreshed products can be returned within 90 days for a refund or replacement. Services and extended warranties are returnable within 30 days if unused or unredeemed.
Do I have to pay a restocking fee?
Yes. Newegg charges a 15 percent restocking fee on most returns. This fee is deducted from your refund.
Can I return opened software or video games?
No. Opened or activated software and video games cannot be returned, exchanged, replaced, or refunded under any circumstances.
How do I start a return?
You must obtain an RMA number from Newegg within your applicable return period. Once you have the RMA number, write it on your return package and ship the item back to Newegg using the provided return shipping label.
How long does it take to get my refund?
Refunds are processed within 2 business days after Newegg receives and inspects your return. The time it takes for the refund to appear in your account depends on your financial institution.
What if I bought something as a gift?
Gift purchases are refunded as store credit instead of being returned to the original payment method. You can use this store credit toward future purchases at Newegg.
Do I need the original packaging?
Yes. You must return items in their original packaging. Newegg also requires that you package products securely to protect them from damage during return shipping.