Shoe Carnival allows returns within 60 days of purchase. You may return items in original packaging to any store location for free, or by mail for a $6 shipping fee deducted from your refund.
How returns work
You can return online purchases in store to any Shoe Carnival location at no charge. Alternatively, you may return items by mail, though a $6 shipping fee will be deducted from your refund. Shoe Carnival's Returns page provides detailed step-by-step instructions for both methods.
Exclusions and restrictions
Items that have been used without defect cannot be returned. However, used items with an obvious defect are accepted. Shoe Carnival does not publish a list of non-returnable item categories beyond these conditions.
Refunds
Refunds are issued to your original payment method or as store credit. If you paid with PayPal or Venmo, the refund is credited to that account. If you used Klarna or Afterpay, the full item value is credited to your account. Mail returns incur a $6 fee deducted from the refund amount.
Frequently asked questions
How long do I have to return shoes to Shoe Carnival?
You have 60 days from the date of purchase to return items. This window applies to both standard returns and exchanges.
Can I return an online purchase in a Shoe Carnival store?
Yes. You can return any online purchase to any Shoe Carnival store location at no charge. This is the only return method that is free.
What happens if I return by mail?
A $6 shipping fee will be deducted from your refund. Items must be in original packaging and you should follow the step-by-step instructions on Shoe Carnival's Returns page.
Do I need the original packaging to return shoes?
Yes. Original packaging is required for all returns.
Can I return used shoes?
Used shoes without defect cannot be returned. However, if the shoes have an obvious defect, you may return them even if used.
How will I receive my refund?
Your refund goes back to your original payment method. If you paid with PayPal or Venmo, it is credited to that account. Klarna and Afterpay purchases receive the full item value credited to your account.
Can I exchange shoes for a different size or color?
Yes. You can exchange for a different size or color in the same shoe style, or exchange for a different style at the same price. Exchanges are available within 60 days.