Mous

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
72 hours for cancellations; no timeline stated for returns
Restocking fee
Not specified

Mous allows returns within 30 days of delivery, provided items are unused and in original packaging. You must pay for return shipping, and you should contact Mous before sending anything back.

How returns work

To return an item, contact Mous with your order number and reason for return. Your item must be unused, in original packaging with all contents intact. You then securely wrap and package the return with tracking and ship it to Mous at your own cost. Mous recommends using tracked shipping for higher value items.

Exclusions and restrictions

Used screen protectors cannot be returned. Personalised, customised, or modified items made bespoke for you are also non-returnable. Screen protectors must be unused to qualify for return within the standard 30 day window. Mous does not cover damage that occurs during transit, though the retailer recommends using tracking and compensation coverage for high value items.

Refunds

Mous does not publish a timeline for processing refunds on returned items. Refunds for order cancellations are processed within 72 hours.

Frequently asked questions

Do I have to pay to ship my return back to Mous?

Yes, you pay for return shipping. Mous recommends using tracked shipping, particularly for higher value items.

What if I do not have my receipt?

You do not need a receipt to return an item. You will need your order number. Contact Mous customer service with this information.

Can I return a screen protector I already used?

No, used screen protectors cannot be returned. Screen protectors must be unused to qualify for return.

Can I exchange an item instead of returning it?

Yes, you can exchange an item for one of equal value within 30 days of delivery. You must contact Mous for authorization before proceeding.

My item arrived damaged. Can I return it?

Mous does not cover damage that occurs during transit. The retailer recommends using tracked shipping and compensation coverage for high value items to protect against this risk.

How long does it take to get my refund after I return something?

Mous does not publish a timeline for processing refunds on returned items. Refunds for cancelled orders take 72 hours.

Do I need to return items in the original packaging?

Yes, items must be in original packaging with all contents in original condition for the return to be accepted.

How you can return an item

  • By mail , Customer pays shipping; tracking recommended for higher value items

Step by step

  1. Contact Mous with your order number and reason for return.
  2. Ensure item is unused, in original packaging with all contents in original condition.
  3. Securely wrap and package the return with tracking.
  4. Ship the package to Mous at your own cost.

Categories with their own return window

Category Window Note
Screen Protectors 30 days Must be unused; used ones not returnable

What you cannot return

  • Used Screen Protectors , must be unused
  • Personalised, customised, or modified items , made bespoke for customer

Returning without a receipt

Order number required; contact customer service

Exchanges

Exchange for item of equal value within 30 days from delivery. Contact for authorization.

Damaged or defective items

Damage during transit not covered. Recommend tracking and compensation coverage for high-value items.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days within 30 days from the date of delivery
Exchange window days within 30 days from the date of delivery
Free return shipping we do not cover any return shipping costs
Return shipping fee we do not cover any return shipping costs
Receipt required contact us with your order number and details of the reason for the return
Original packaging required must be in its original packaging with the entire contents in original condition
Refund processing days you will be credited with a full refund within 72 hours

Return policies for similar stores

Store Return window
AT&T return policy 14 days
Hiboy return policy 30 days
Pela Case return policy 30 days
Quad Lock return policy 30 days
T-Mobile return policy 20 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.