AT&T

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
14 days
Free return shipping
Conditional
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
up to 2 AT&T bill periods
Restocking fee
Not specified

AT&T allows returns and exchanges within 14 days of purchase or shipping date. You may return items in store or by mail, and refunds go back to your original payment method. Items must be in like-new condition with original packaging.

How returns work

You can return or exchange items at an AT&T retail store in person. Alternatively, you may return by mail by calling 800.331.0500 to initiate the return within 14 days and receive a prepaid shipping label via email.

Exclusions and restrictions

AT&T Certified Restored or Pre-Owned devices may be exchanged, but you must pay the price difference if upgrading. Corporate Responsibility User Devices and Accessories have an extended return window of 30 days.

Refunds

Refunds are issued to your original payment method. Processing takes up to 2 AT&T bill periods.

Frequently asked questions

How many days do I have to return something to AT&T?

You have 14 days from the date of purchase or shipping date to return or exchange most items. If you have a Corporate Responsibility User Device or Accessory, the return window is extended to 30 days.

Do I need a receipt to return to AT&T?

Yes, a receipt is required for returns.

Can I return an online order in an AT&T store?

Yes, you can return online orders at an AT&T retail store.

Does AT&T charge for return shipping?

Return shipping is conditional. When you call 800.331.0500 to arrange a mail return, AT&T will provide a prepaid shipping label.

What condition must an item be in to return it?

The item must be in like-new condition with no physical damage, internal damage, or screen damage. Original packaging is also required.

When will I receive my refund after returning an item?

Refunds are processed to your original payment method and may take up to 2 AT&T bill periods to appear.

Can I exchange a refurbished AT&T device for a newer model?

Yes, you can exchange an AT&T Certified Restored or Pre-Owned device. If you are upgrading to a higher-priced model, you must pay the price difference.

How you can return an item

  • In store , Return or exchange at AT&T retail store
  • By mail , Mail return with prepaid shipping label after calling

Step by step

  1. Call 800.331.0500 to initiate mail return within 14 days of purchase or shipping date.
  2. Receive prepaid shipping label via email.
  3. Or visit an AT&T retail store to return or exchange in person.

Categories with their own return window

Category Window Note
Corporate Responsibility User Devices and Accessories 30 days Extended return window for corporate users
AT&T Certified Restored or Pre-Owned devices Not specified Exchange requires paying price difference to upgrade

Damaged or defective items

Item must be in like-new condition with no physical damage, internal damage, or screen damage.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you have 14 days to start your return or exchange
Exchange window days You may exchange item(s) for another device once within the applicable return period
Free return shipping We will initiate your return or exchange by emailing you a prepaid shipping label to mail your device back
Receipt required It must include all original components in the original packaging and the receipt/proof of purchase
Original packaging required It must include all original components in the original packaging
Refund method Your refund for a return, less any applicable restocking fees, may be made through the original payment method (credit, debit, check, etc.)
Refund processing days may take up to 2 AT&T bill periods
In store return for online If you purchased your item(s) from an AT&T branded store, online (att.com) or over the phone with AT&T, you may return or exchange your item(s) once at an AT&T branded store

Return policies for similar stores

Store Return window
Hiboy return policy 30 days
Mous return policy 30 days
Pela Case return policy 30 days
Quad Lock return policy 30 days
T-Mobile return policy 20 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.