Quad Lock allows returns within 30 days of purchase when you initiate the process through their customer support team. You are responsible for return shipping costs, and refunds are issued to your original payment method.
How returns work
To return an item, contact Quad Lock customer support with your order number. Submit a return request that includes your original order number and the reason for the return. You will then receive return shipping instructions via email. Ship your item using a trackable service if it is valued over $75. Quad Lock will provide you with a return address to use.
Exclusions and restrictions
Shipping costs are explicitly non-refundable. Quad Lock does not publish a list of excluded product categories, though defective items may be covered under the one-year limited warranty instead of the standard return policy.
Refunds
Refunds are issued to your original payment method and take up to two weeks to process after the return is received.
Frequently asked questions
How long do I have to return something to Quad Lock?
You have 30 days from purchase to initiate a return by contacting customer support with your order number.
Do I have to pay for return shipping?
Yes. You are responsible for all return shipping costs. For items valued over $75, you should use a trackable shipping service.
Do I need my receipt to return an item?
Quad Lock requires a receipt conditionally, though the retailer does not specify the exact circumstances. You will need your original order number when you contact support to arrange the return.
How will I get my refund?
Your refund will be issued to your original payment method. It may take up to two weeks to process after Quad Lock receives your return.
Are shipping costs refundable?
No. Quad Lock explicitly states that shipping costs are non-refundable.
What if my item is defective or broken?
Defective items are covered under Quad Lock's one-year limited warranty for defects in materials and workmanship under normal use. Quad Lock will offer repair or replacement at the company's option. The warranty excludes damage from accident, abuse, or modification.
Can I exchange a defective product instead of getting a refund?
Yes. If your product is covered by the one-year limited warranty, Quad Lock may exchange it for a functionally equivalent new product at the company's option.