Pela Case allows returns within 30 days of purchase, with a small handling fee that varies by location. You can return items by mail through the Return Portal or in store for retail and Amazon purchases. Refunds are issued to your original payment method within 1 to 10 business days.
How returns work
You have two return routes available. For mail returns, gather your order number and shipping zip or postal code, visit the Return Portal, follow the steps, and await email confirmation. For in-store returns, this option applies only to retail or Amazon purchases.
Exclusions and restrictions
Pela Case does not refund the custom case fee on customized cases, which is a non-refundable portion. The retailer does not publish a general list of excluded product categories beyond this customization fee policy.
Refunds
Refunds are issued to your original payment method. Processing takes 1 to 10 business days after your return is received and confirmed. Note that mail returns involve a small handling fee that varies by location.
Frequently asked questions
What is the return window at Pela Case?
You have 30 days from the purchase date to return items. For gift purchases, the 30-day window starts from the original purchase date, not the date the gift recipient receives it.
Do I need a receipt to return my order?
A receipt is not always required. If you do not have one, you can use the order number from your confirmation email to process the return through the Return Portal.
Is return shipping free?
No. Pela Case charges a small handling fee that varies by location. The amount depends on where you are returning from.
How long does it take to get my refund?
Refunds are processed within 1 to 10 business days after your return is received and processed. The refund goes back to your original payment method.
Can I exchange instead of returning?
Yes. You have 30 days to request an exchange. Exchanges are processed and shipped within 3 to 5 business days after your return is in transit.
What if my case is damaged or defective?
Pela Case offers a one-year warranty with free replacement. Alternatively, if you prefer a refund instead of a replacement, you can request one within 90 days of purchase.
Are custom cases returnable?
Custom cases have a non-refundable custom case fee. This portion of your purchase cannot be refunded, though you may be able to return the case itself depending on its condition.