Lovepop Cards accepts returns by mail within 30 days of purchase. You must include your original receipt and return the item in its original packaging. Return shipping costs are your responsibility.
How returns work
Mail is the only return method Lovepop Cards accepts. Repackage your item in its original packaging and enclose either the packing slip or a note containing your name, billing address, order number, and order date. Use insured, trackable shipping to send your return to the retailer.
Exclusions and restrictions
Lovepop Cards does not state any excluded product categories or conditions that make items non-returnable, apart from the general requirement to have your receipt.
Refunds
Refunds are issued in the same manner as your original sale. The retailer does not publish a specific timeframe for when refunds will appear in your account after they receive your return.
Frequently asked questions
How long do I have to return an item to Lovepop Cards?
You have 30 days from purchase to return your item by mail.
Do I need a receipt to return my order?
Yes. Lovepop Cards requires a receipt to process your return. If you do not have your packing slip, you must enclose a note with your name, billing address, order number, and order date.
Does Lovepop Cards pay for return shipping?
No. You are responsible for all return shipping costs. The retailer recommends using insured, trackable shipping to protect your package during transit.
Can I return my online order to a Lovepop Cards store?
No. Mail is the only return method accepted. You cannot return online purchases in person at a store location.
What happens if my item arrives damaged or defective?
Contact Lovepop Cards with pictures of the damage. The retailer will work with you to resolve the issue, though the specific remedy available is not detailed in the published policy.
How will I receive my refund?
Your refund will be issued in the same manner as your original purchase. The retailer does not specify how long the refund will take to process once they receive your return.
Do I need to return my item in its original packaging?
Yes. You must repackage the item with its original packaging and all original contents included.