Robbins Research International allows returns within 30 days of purchase for most products, with refunds credited to your original payment method. The return window varies by product category, and certain fees are non-refundable.
How returns work
Returns are processed by mail. For physical trial products, you must request cancellation within 30 days of purchase and postmark your return within 3 days of that request. For international returns, contact customer service for instructions. Defective or damaged items may be exchanged for an identical product by notifying the retailer by email.
Exclusions and restrictions
Trial processing fees, shipping costs, and taxes are non-refundable. For international returns, original shipping costs are also non-refundable. Digital product trial processing fees and physical trial processing fees cannot be refunded. Supplements (Lifeforce) have a longer 90-day window for first-time purchases only if the product has been used for at least 2 weeks.
Refunds
Refunds are credited automatically to your original payment method or credit card. The retailer does not publish specific timelines for when the credit will appear in your account.
Frequently asked questions
How long do I have to return my order?
The standard return window is 30 days from purchase for most products. Supplements (Lifeforce) allow 90 days if it is your first purchase and you have tried the product for at least 2 weeks. Physical trial products must have cancellation requested by day 30.
Do I have to pay for return shipping?
The retailer offers conditional free return shipping. If you are returning from outside the United States, you pay for return shipping, and your original shipping costs are non-refundable.
What fees are non-refundable?
Trial processing fees, whether for digital or physical products, are non-refundable. Shipping costs and applicable taxes are also non-refundable. For international returns, original shipping charges cannot be refunded.
How do I return a physical trial product?
You must request cancellation within 30 days of your purchase date. After your cancellation request, you have 3 days to postmark your return. Mail the item back according to the retailer's instructions.
What happens if my item arrives damaged or defective?
Notify the retailer by email about the damaged or defective item. The retailer will exchange it for an identical product.
How are refunds processed?
Refunds are credited to your original payment method or credit card automatically. The retailer does not specify how many business days the credit will take to appear.
Can I return digital products?
Yes. Digital products have a 30-day refund window from your purchase date. Digital product trial processing fees are non-refundable.