Leesa Sleep offers a 120-night trial period for mattress purchases, during which you can return your mattress for a refund. The return process involves contacting Leesa's customer service team to arrange pickup or donation. Foundations, frames, and bedding have a shorter 30-day return window.
How returns work
To return an item, contact Leesa Sleep's Comfort Crew by phone at 1-844-33-LEESA or by email at [email protected]. After confirming your return is within the trial period, you will receive return instructions. For mattresses, Leesa arranges pickup at your home. Alternatively, you may donate the item to a local charity, collect a receipt, and send a photo to Leesa for your refund.
Exclusions and restrictions
Adjustable bases and the Plush Bolster Pet Bed cannot be returned once removed from their boxes; these items are instead covered by limited warranties (10 years for adjustable bases and 1 year for the pet bed). Damaged items, including those with ripped covers, stains, broken zippers, punctured foam, or burned covers, are not eligible for return and charges may apply. Foundations, frames, and bedding must be clean and undamaged to qualify for return within their 30-day window.
Refunds
Refunds are processed after your return is confirmed and the item is picked up or donated. The retailer does not publish specific timelines for when refunds appear in your account. Mattress returns to Alaska, Hawaii, and Canada incur a $100 return shipping fee.
Frequently asked questions
How long do I have to return a mattress?
You have 120 nights to try your mattress and return it if you are not satisfied. Leesa recommends trying the mattress for at least 30 nights before deciding to return it.
Does Leesa pay for return shipping?
For most U.S. locations, return shipping is free and Leesa arranges pickup from your home. However, returns to Alaska, Hawaii, and Canada incur a $100 return shipping fee. You may also choose to donate your mattress to a local charity instead, which avoids shipping costs.
Can I exchange my mattress for a different Leesa model?
Yes, you can exchange your mattress for a different Leesa mattress within the 120-night trial period. A new order is placed separately, and pickup is arranged for your original mattress. You are limited to a maximum of 2 exchanges per household.
What happens if my mattress arrives damaged?
Mattresses with damage such as ripped covers, stains, broken zippers, punctured foam, or burned covers are not eligible for return, and charges may apply. Contact Leesa's Comfort Crew immediately if your mattress arrives in damaged condition.
What is the return window for bedding and bed frames?
Foundations, frames, and bedding have a 30-day return window instead of the standard 120-night trial for mattresses. These items must be clean and undamaged to qualify for free return.
Can I return adjustable bases or pet beds?
Adjustable bases and Plush Bolster Pet Beds cannot be returned once removed from their original boxes. These items are instead covered by limited warranties: adjustable bases for up to 10 years and the pet bed for up to 1 year.
How many mattresses can I return?
Leesa limits mattress returns to a maximum of 2 per household during the 120-night trial period.