Layla Sleep allows returns within 120 days of purchase for most mattresses, though the trial period and return window vary by product type. You must complete a Product Return Form to start the return process. Refunds are issued to your original payment method.
How returns work
You can return items through scheduled pickup, which is available for both unopened and opened boxes, or by FedEx drop-off using a provided return shipping label for unopened items only. For opened boxes, you also have the option to donate the product instead of returning it. Begin by completing the Product Return Form on the Layla Sleep website.
Exclusions and restrictions
Flash Deal sale items are final sale and cannot be returned. Return windows and trial periods differ by product: Memory Foam Mattresses have a 120 night trial after a 4 week minimum, while Hybrid Mattresses, Mattress Toppers, and Essential by Layla products have a 30 night trial after a 2 week minimum.
Refunds
Refunds are issued to your original payment method. The retailer does not state how many business days the refund takes to process or appear in your account.
Frequently asked questions
How long do I have to return a Layla Sleep mattress?
The return window depends on your mattress type. Memory Foam Mattresses have a 120 night trial period after you have owned it for at least 4 weeks. Hybrid Mattresses, Mattress Toppers, and Essential by Layla products have a 30 night trial period after a 2 week minimum. Flash Deal items cannot be returned.
Is return shipping free?
Return shipping is conditional on how you return the item. For unopened boxes, you can use a provided FedEx return shipping label at no charge. For opened boxes, scheduled pickup is available at no charge. The retailer does not specify whether pickup is free.
Can I return an opened mattress?
Yes. You can arrange a scheduled pickup for opened boxes, or you may choose to donate the product instead of returning it. FedEx drop-off with a return label is only available for unopened items.
Do I need to keep the original packaging?
Original packaging is required conditionally, but the retailer does not specify which return methods or product types require it.
How do I start a return?
Complete the Product Return Form on the Layla Sleep website. After submission, you will be directed to schedule a pickup or receive a FedEx return shipping label, depending on whether your item is opened or unopened.
What items cannot be returned?
Flash Deal sale items are marked as final sale and cannot be returned.
When will I receive my refund?
Refunds are issued to your original payment method. Layla Sleep does not publish the number of business days required for the refund to appear in your account.