Latex Mattress Co. offers a 365-night trial period on most mattresses, during which you can return your purchase for a refund. You must sleep on the mattress for at least 30 days before initiating a return. Refunds are processed to your original payment method within 72 hours of the company receiving your return.
How returns work
You can return your mattress by mail or by arranging a pickup service. To start the process, contact customer support at 1-888-286-3404. If returning by mail, you must package the mattress in its original box using the provided shipping label. Alternatively, you can arrange for concierge mattress removal and pickup for a $149 fee.
Exclusions and restrictions
Custom mattress orders are excluded from the return policy. Mattresses that are soiled or smoke-damaged will not be refunded. Unopened non-mattress products may not be eligible for returns. Additionally, sofa bed mattresses, RV mattresses, and kids mattresses are covered under a standard 100-night guarantee rather than the full 365-night window. The retailer does not publish a comprehensive list of other product exclusions.
Refunds
Refunds are returned to your original payment method within 72 hours of the company receiving your mattress. If you request a refund using an alternative payment method, a 3% processing fee will be deducted from your refund amount.
Frequently asked questions
How long do I have to return my mattress?
Most mattresses can be returned within 365 nights (one year) of purchase. However, you must sleep on the mattress for at least 30 days before you can request a return. Sofa bed mattresses, RV mattresses, and kids mattresses have a shorter 100-night return window.
What if my mattress arrives damaged?
Contact Latex Mattress Co. support immediately and note the damage on the delivery package. If you refuse a significantly damaged package at delivery, the company will arrange a replacement at no charge. If you report damage within 48 hours of delivery, replacement parts are also provided free of charge.
Do I have to return the mattress in its original box?
Yes, you must package the mattress in its original box before shipping it back. The company will provide you with a shipping label to use for your return.
Can I exchange my mattress instead of returning it?
Yes, you can make a one-time comfort exchange within 365 nights. You can swap the top latex layer to a different firmness level at no charge, and the replacement is shipped free. A $99 deposit is required and refunded when you return the original layer.
Are there any charges for returning my mattress by mail?
The retailer does not state whether return shipping is free or paid. If you prefer not to ship the mattress yourself, you can arrange a pickup service for $149.
When will I receive my refund?
Refunds are processed within 72 hours of Latex Mattress Co. receiving your returned mattress. The refund goes to your original payment method, though a 3% processing fee applies if you request a refund to an alternative payment method.
Can I return a custom-ordered mattress?
No, custom mattress orders are excluded from the return policy and cannot be returned.