K-Swiss US

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
7-14 business days
Restocking fee
Not specified

K-Swiss US allows you to return most items within 30 days of purchase for a refund. Returns require you to pay $8.00 for return shipping, and items must be unworn, untagged, and in original packaging.

How returns work

To return an item, visit the K-Swiss Returns Center and enter your order number and email address. Follow the instructions to generate a prepaid return shipping label. Pack your item in the original reusable carton or appropriate packaging along with the packing slip, affix the label to the outside, and drop off the package at FedEx Office or a participating FedEx partner location.

Exclusions and restrictions

K-Swiss does not accept returns on final sale items (those purchased at more than 50% off), gift cards, worn or used products, items without original tags, products outside original packaging, customer-damaged items, or items marked non-returnable at purchase. Customers in the European Union have a 14-day cooling-off period and may return for any reason.

Refunds

Refunds are issued to your original payment method. Processing takes 7 to 14 business days after K-Swiss receives your return.

Frequently asked questions

Do I have to pay for return shipping?

Yes. K-Swiss charges $8.00 for return shipping. The return label is prepaid, so you simply drop off your package at FedEx without additional cost at the time of drop-off.

What if I don't have my receipt?

You do not need a receipt. You can provide your order number and email address when you initiate a return through the K-Swiss Returns Center.

Can I return items that are on final sale?

No. Items purchased at more than 50% off the original price are final sale and cannot be returned.

Do the shoes have to be in the original box?

Yes. Items must be in original packaging to be eligible for return. The retailer asks you to place items in the original reusable carton or appropriate packaging when you ship them back.

What if my shoes are defective?

Contact K-Swiss Customer Service with your order number, photos, and a description of the defect. The retailer covers manufacturer defects for up to 90 days from purchase and handles each case individually. Replacement is subject to inventory availability.

Can I exchange items for a different size or color?

K-Swiss does not offer direct exchanges. You must return your eligible item and then place a new order online for the size, color, or style you want.

How long does it take to get my refund?

Refunds are processed 7 to 14 business days after K-Swiss receives your return. The money goes back to your original payment method.

How you can return an item

  • Carrier drop off , Drop off prepaid return label at FedEx Office or participating FedEx partner

Step by step

  1. Visit K-Swiss Returns Center and enter order number and email address.
  2. Follow step-by-step instructions to generate return shipping label.
  3. Place eligible item(s) and packing slip in original reusable carton or appropriate packaging.
  4. Affix prepaid return label to outside of package and drop off at FedEx.

Categories with their own return window

Category Window Note
European Union 14 days 14-day cooling-off period for EU orders, can return for any reason

What you cannot return

  • Final Sale items , Purchased at more than 50% off original price
  • Gift cards , Not eligible for return
  • Worn or used products , Does not meet return condition requirements
  • Products without original tags , Does not meet return condition requirements
  • Products not in original packaging , Does not meet return condition requirements
  • Customer-damaged items , Damage due to customer use or handling
  • Items marked non-returnable at purchase , Specifically identified as non-returnable

Returning without a receipt

Order number can substitute for proof of purchase; no explicit no-receipt policy provided

Exchanges

No direct exchanges offered. Return eligible item and place new order online for different size, color, or style.

Damaged or defective items

Contact Customer Service with order number, photos, and description. Manufacturer defects covered up to 90 days from purchase. Case-by-case review; replacement subject to inventory.

Warranty

Manufacturer defects covered for up to 90 days from original purchase date; case-by-case review required.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You have 30 days after receiving your item to request a return.
Free return shipping If you use the prepaid return shipping label provided by K-Swiss, an $8.00 return shipping fee will be deducted from your refund.
Return shipping fee an $8.00 return shipping fee will be deducted from your refund
Receipt required Include proof of purchase or your order number
Original packaging required Be in its original packaging
Refund method your refund will be issued to the original payment method
Refund processing days K-Swiss will process approved refunds within 7–14 business days after receiving the returned merchandise.

Return policies for similar stores

Store Return window
Allbirds return policy 30 days
Clarks return policy 28 days
Crocs return policy 30 days
Shoe Carnival return policy 60 days
Zappos return policy 60 days
Aerosoles return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.